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The engineer will actively manage incident queues, coordinate communications during critical outages, and identify opportunities to improve first-level support resolution rates.\nKey Responsibilities\nIncident Management & Queue Oversight\nMonitor and manage the incident ticket queue to ensure timely assignment and resolution of support requests.\nReview all incoming incidents and assign unassigned tickets to the appropriate support resources.\nPerform initial triage of tickets to determine severity, impact, and resolution path.\nResolve low-effort incidents during ticket review, including common issues such as VDI restarts, session resets, and basic connectivity issues.\nIdentify tickets that can be quickly resolved and communicate prioritization recommendations to assigned engineers to improve user experience and reduce resolution times.\nTechnical Support & Resolution\nInvestigate, troubleshoot, and resolve incidents related to: \no Azure Virtual Desktop (AVDI)\no Citrix Virtual Apps and Desktops\no Windows 365 Cloud PC\no Virtual desktop performance and connectivity\no User access and authentication issues\no Profile, application, and session management\nDocument troubleshooting activities and maintain accurate incident records.\nEscalate complex issues appropriately while maintaining ownership through resolution.\nQualifications:\nSkills:\nKey Competencies\nIncident Management\nService Desk Operations\nVirtual Desktop Infrastructure (VDI)\nAzure Virtual Desktop (AVD)\nCitrix Administration\nWindows 365\nProblem Management\nMajor Incident Communications\nOperational Excellence\nCustomer Experience Focus\nProcess Improvement\nTechnical Troubleshooting","description_format":"text","description_chars":2055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-16T16:10:15Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":41,"reasons":["conf:1","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/eaton-apprentice-it-development-program-4","json_url":"https://alion.io/job/eaton-apprentice-it-development-program-4.json","meta":{"generated_at":"2026-10-17T07:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9610,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-apprentice-it-development-program-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-apprentice-it-development-program-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-apprentice-it-development-program-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-apprentice-it-development-program-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-apprentice-it-development-program-4"}]}