{"id":2065072,"url":"https://alion.io/job/eaton-customer-fulfillment-analyst","title":"Customer Fulfillment Analyst","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":322,"ghost_share":0.043,"stale_share":0.335,"repost_share":0.084,"time_to_fill_p50_days":41,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chihuahua, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1713},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:07:39Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T22:04:44Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Eaton’s Corporate Sector division is currently seeking a Customer Fulfillment Analyst.\nWhat you’ll do:\nPRIMARY FUNCTION\nAnalyzes customer fulfillment performance, order management trends, and customer experience data to provide actionable insights that improve on-time delivery, customer satisfaction, and business performance. Collaborates with Product Management, Planning, Manufacturing, Supply Chain, Operations, Sales, Eaton Care, and Customer Fulfillment leadership to identify risks, uncover root causes, and recommend corrective actions. Develops reporting tools, dashboards, and performance analytics that improve visibility, drive accountability, and support fact-based decision making across the Bussmann organization.\nESSENTIAL FUNCTIONS\nMaintains an order fulfillment exception tracker to monitor past-due, orders at risk, large orders, and high-priority customer orders, ensuring timely follow-up, escalation, and resolution with responsible stakeholders. Analyzes customer demand, allocated quantities, planned shipments and actual delivery performance to identify gaps against customer commitments and provide visibility to fulfillment risks.\nDevelops and maintains Power BI dashboards, scorecards, and reports that provide visibility to customer fulfillment, customer experience, and growth-related metrics.\nMonitors customer allocation performance against requested demand, identifies allocation gaps and exceptions, and provides analysis to support prioritization decisions and customer fulfillment strategies. Review month-over-month trends to improve transparency, consistency, and accountability in supply, demand and allocation execution. Monitors adherence to lead-time policies, identifying exceptions and coordinating corrective actions with relevant functions\nInvestigates customer fulfillment issues and performs root cause analysis to identify systemic process gaps and improvement opportunities.\nPartners with Planning, Operations, Manufacturing, Product Management, Supply Chain, Sales, Eaton Care, and Customer Fulfillment leadership to gather information and support resolution of customer service challenges.\nPrepares recurring KPI reviews and executive summaries related to on-time delivery, backlog performance, customer experience, and order management effectiveness.\nEvaluates customer demand trends, incremental business opportunities, and fulfillment capabilities to support growth initiatives, customer planning and cross-functional business decisions.\nSupports Voice of Customer initiatives by collecting, organizing, and analyzing customer experience data and feedback.\nCoordinates data collection and reporting required for business reviews, customer reviews, and strategic growth initiatives.\nRecommend process improvements based on analytical findings to improve customer satisfaction, operational efficiency, and fulfillment performance.\nDevelops and maintains standardized work instructions, reporting methodologies, and process documentation to promote consistency, scalability and knowledge retention.\nQualifications:\nBASIC QUALIFICATIONS\nBachelor's degree in Business, Supply Chain, Operations, Data Analytics, Engineering, Finance, or a related field..\nMinimum of three years of experience in business analytics, supply chain, planning, operations, customer service, product management support, or a related function.\nMinimum of three years of experience on manufacturing or supply chain operations\nAbility to work with ERP data and translate operational data into business insights\nExperience with data analysis and reporting tools.\nStrong proficiency in Microsoft Excel.\nAdvanced English proficiency\nPREFERRED QUALIFICATIONS\nExperience with Power BI and data visualization tools.\nExperience with SAP, Oracle, or another ERP system.\nExperience supporting customer service, planning, or supply chain functions.\nLean, Continuous Improvement, or Six Sigma experience.\nSkills:\nPOSITION CRITERIA\nStrong analytical and problem-solving skills.\nAbility to translate complex data into actionable business insights.\nStrong written and verbal communication skills.\nAdvanced Microsoft Excel capabilities and working knowledge of Power BI.\nAbility to work across functions and influence stakeholders through data and fact-based recommendations.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nCustomer-focused mindset with the ability to identify trends, risks, and opportunities proactively.\nAbility to work effectively both independently and as part of a cross-functional team.\nDemonstrated commitment to data accuracy, confidentiality, and reporting discipline.\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":5390,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Energy & Utilities","Energy Management","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-08T03:33:04Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":0.9,"age_days":18,"expected_fill_days":41,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/eaton-customer-fulfillment-analyst","json_url":"https://alion.io/job/eaton-customer-fulfillment-analyst.json","meta":{"generated_at":"2026-10-22T02:00:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-fulfillment-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-fulfillment-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-fulfillment-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-fulfillment-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-fulfillment-analyst"}]}