{"id":1824203,"url":"https://alion.io/job/eaton-customer-service-engineer","title":"Customer Service Engineer","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":319,"ghost_share":0.019,"stale_share":0.304,"repost_share":0.066,"time_to_fill_p50_days":41,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Terrassa, Spain","Barcelona, Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":61000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T03:47:37Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-13T20:19:40Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.\nWorking in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.\nThis role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.\nWhat you’ll do:\nReview customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.\nCoordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.\nManage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.\nAct as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.\nSupport the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.\nProvide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.\nCoordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.\nBuild strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.\nCollaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.\nContribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.\nSkills:\nStrong technical understanding of electrical products, systems, or industrial equipment.\nAbility to interpret technical specifications, engineering documentation, and technical drawings.\nCustomer-focused mindset with excellent relationship-building skills.\nStrong communication skills with the ability to interact effectively with customers and cross-functional teams.\nExcellent organizational skills and ability to manage multiple projects and priorities simultaneously.\nCollaborative approach and ability to work effectively within an international matrix organization.\nProactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges.\nComfortable working in a remote and highly collaborative environment.\nSAP knowledge or experience with ERP systems is strongly preferred.\nProficiency in Microsoft Office applications.\nLanguages\nFluent Spanish and English (written and spoken) are required.\nFrench language skills would be considered an advantage.\nQualifications:\nBachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.\nMinimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.\nExperience working with technical or engineered-to-order products within industrial markets.\nExperience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.\nWhat we offer:\nBeing part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.\nWork in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership);\nAnnual mentoring program, Eaton University, a reward, and recognition system;\nOngoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide;\nStrong, agile, and diverse team locally and globally;\nStrong processes and state-of-the-art systems and tools;\nStructured employee development processes, open feedback culture with development plans;\nDetailed induction support and well-structured onboarding.\n#LI- AW1\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. \nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.\n#LI-AM7","description_format":"text","description_chars":5406,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Energy & Utilities","Energy Management","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-04T09:02:26Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.738,"p_room":0.6,"age_days":40,"expected_fill_days":41,"reasons":["conf:0","velocity","win:late","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eaton-customer-service-engineer","json_url":"https://alion.io/job/eaton-customer-service-engineer.json","meta":{"generated_at":"2026-10-13T22:22:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-service-engineer"}]}