{"id":2441769,"url":"https://alion.io/job/eaton-customer-service-manager-2","title":"Customer Service Manager","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":322,"ghost_share":0.043,"stale_share":0.335,"repost_share":0.084,"time_to_fill_p50_days":41,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redditch, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":90},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:04:02Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T17:32:07Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At Eaton’s Lakeside facility, we don’t just manufacture components-we engineer precision. As a global leader in conveyance systems for the aerospace and defense industry, our site delivers mission-critical hoses, couplings, ducting, and sealing solutions that power some of the world’s most advanced aircraft. This is where innovation meets reliability, and where every product plays a role in keeping fleets airborne and operations secure.\nWhat you’ll do:\nLead the Lakeside customer service team and manage its overall performance. Coach and support team members in executing customer service initiatives that maximize customer satisfaction, increase sales, reduce cycle time and cost, improve quality, and strengthen cross-functional collaboration to ensure effective customer advocacy.\n Supervise 4 customer account managers; train, coach, and mentor the team on customer service procedures and policies.\nProvide overall customer management, including contract review and interpretation, accurate and timely order entry, order status communication, and administration of customer returns.\nCollect and analyze data to develop customer-specific pricing, price lists, and long-term agreement offers.\nPrepare quotations and long-term agreement submissions for legacy business; manage quotation turnaround time and capture rate.\nAnalyze trends and report on intake, forecast accuracy, performance gaps, and low- or negative-margin parts.\nProvide continuous customer feedback on order status throughout the production cycle.\nWork closely with cross-functional teams to determine and communicate customer and order updates.\nMaintain customer service databases, files, records, and performance metrics.\nEnsure customer website and portal purchasing-system requirements are fulfilled.\nProvide backup coverage for the Customer Service Team and perform other assigned duties when necessary.\nSupport collection activities and manage applicable export-control requirements.\nSupport customer visits, with travel of up to 10%.\nQualifications:\nBachelor's degree from an accredited institution\nMinimum five years of experience in a customer-facing role\nMinimum one year of supervisory experience\nSkills:\nAbility to meet UK. export-control access requirements applicable to the role\nLeadership and interpersonal skillsStrong leadership, coaching, and team-development skills\nAbility to build and sustain a high-performance team\nClear communication and the ability to create urgency and commitment around team goals\nExcellent interpersonal and communication skills\nSystems and functional knowledge\nMicrosoft Office proficiency\nMRP-system competency\nCustomer web-based portal competency\nContract review and interpretation\n• Customer-specific pricing, quotations, long-term agreements, order administration, returns, collections, forecasting, and performance reporting\n\nWhat we offer:\nCompetitive compensation and benefits package\nChallenging projects in dynamic collaborative team\nGreat company benefits \nWe make your aspirations matter - Eaton encourages internal promotion, whenever possible\nWe make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University\nWe make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the through power management technologies\nWe make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. 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