Customer Service Representative

Eaton’s ES AMER ARS PDCAD division is currently seeking a Customer Service Representative. This position is ONSITE Monday-Friday 8:00am-4:30pm at our Omaha NE Eaton facility.

As a part of the Customer Service team, you will perform a variety of duties to support the organizational unit, from order entry to shipment, communicating via written and oral channels with internal and external Eaton customers. In this role you will provide help maintain and support data for plant monthly financial goals, scheduling of customer orders, provide timely updates to all stakeholders, assist in maintaining OTP/AWSD plant metrics (specific suffixes), and assist in the preparation or revision of ISO work instructions. As part of a growing team, you will also provide back-up for other Customer Service positions within the local department as needed.

The expected annual salary range for this role is $56000 - $83000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

In this role:

• Perform customer service functions for your assigned product lines to include but not limited to; routine order maintenance, accurate/timely order updates for internal and external stakeholders, scheduling/rescheduling of orders, support setting up customer visits, and generally providing a voice for the customer within the plant.
• Creation and maintenance of online order folders to facilitate the plant/customer record keeping process.
• Processing and/or distribution of Vista/SAP change notices to appropriate personnel.
• Rejects/Approves Vista/SAP change notices related to general order system maintenance to include order address changes, shipping methods, do not ship before requirements, progress billing, and other customer centric requests.
• Provide back-up functions for other customer service roles within the team.
• Champion Customer Satisfaction Metrics (OTP/AWSD) to drive accurate monthly reporting to our sales organization.
• Responsible for rescheduling orders in a timely manner for the purpose of maintaining accurate schedules.
• Scheduling of aftermarket parts orders and any other specified product line orders based on capacity constraints and customer specific needs (using ERP such as AS400 & CRM tools).
• Responsible for creating/updating monthly forecast data for specific product lines to support the monthly accounting sales forecasts within the plant.
• Attend weekly production meetings for the purpose of facilitating a real time bi-lateral communication channel between our manufacturing operation and valued customers. Acting as the voice of the customer to assure their needs and desires are addressed during the order life cycle.
• Maintain customer order information within company ERP & CRM systems in an accurate manner, assisting in development of new work schedules for delayed shipments.
• Work with engineering/drafting departments to maintain/communicate order milestones (i.e., drawing schedule dates & expectations).
• Responsible for physical and digital 5S activities
• Responsible for participating in all assigned plant specific MESH training activities.

Qualifications:

BASIC REQUIRED QUALIFICATIONS:

• Associates degree from an accredited institution in business or a related field, or pursuing an associates degree with a graduation date of December 2026 in business or a related field
• Experience in a manufacturing/operations environment
• No relocation assistance is offered for this position. All candidates must currently reside within 50 miles Omaha NE to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STM OPT plans, F-1 to H-1B, H1-B cap registration, O-1, E-3, TN status, 1-485 job portability, etc

PREFERRED QUALIFICATIONS:

• 3 year of experience working in an industrial manufacturing environment
• 1 year of experience in SAP or other ERP systems
• Experience making process improvements
• 1 year of experience in expediting/scheduling and order fulfillment

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Skills:

• Proficient in Microsoft office suite (Outlook, Word, Excel, etc.)
• Effective communication skills written and ora communication skills
• Proficient time management skills, ability to work within cross-functional teams, able to drive for results independently, and possessing strong multitasking skillsets.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.