{"id":3956806,"url":"https://alion.io/job/eaton-customer-service-representative-14","title":"Customer Service Representative","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":288,"ghost_share":0.042,"stale_share":0.403,"repost_share":0.108,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Xi'an, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T09:15:03Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T17:26:18Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.\nWhat you’ll do:\nPrepare sales contract for customer and collect required information, part number, pricing and special requirement;\nCoordinate with sales and pricing team to resolve SO pricing issue;\nCollection PO daily and submit to planning team to review best delivery dates, let customers know the request date showed in OA is our confirmation ship dates.\nProcess customer orders which planner reviewed and confirmed into SAP system;\nEnsure customer order with all required information and process with planning confirmed LT;\nAdvice Finance to for any updates for customer master file related to customer-specific notes/shipping instructions. Also send customer sales orders acknowledgements and shipping list;\nCommunicate customers with order status and clarify pricing and availability of material numbers;\nContact sales team to resolve pricing issues related to contracts and quotes referenced by customers.\nMonitor orders on hold for clarification and ensure issues are resolved and orders are released timely;\nRespond to inquiries from customers and sales regarding most administrative aspects of the status of customers’ orders or potential orders. CSR need to timely communicate with relevant function, in a manner that displays the utmost responsiveness and professionalism, as the customers’ main contact with Company;\nExercise judgment and take appropriate action regarding customer and sales force requests on most problems dealing with customer orders and resolve at maximum profit to our operations and service to customers. such as replacement order, premium freight shipment;\nCoordinate with other departments to solve problems in invoicing, shortages, incorrect shipments, tracing shipments;\nCoordinate with QA to process return goods authorizations and enter replacement orders;\nChasing payment from customers for blocked shipment due to customer not paying us;\nDetermine allocation of existing inventory based on customer requirement and anticipated supply (plant input) provided by planning;\nManage escalated expedites with buyers and plants to meet customer requirements;\nCommunicate and support with customers and internal functions regarding to all sales orders relvant issues;\nConduct regular reviews with customers to validate open orders, backlog requirements, and forecast to ensure demand reflects actual business needs timely;\nMonitor customer forecast submissions and demand trends, ensuring forecast data is timely, complete, and aligned with current market conditions;\nDrive customer accountability for forecast quality and maintain regular communication to improve forecast stability and planning accuracy;\nIdentify and escalate demand risks, forecast deviations, and significant changes in customer requirements that may impact service levels, production plans, or inventory strategies;\nAnalyze customer demand, open order backlog, inventory availability, and forecast data, and proactively coordinate with Demand Planning to align supply with customer requirements.\nPerform other appropriate functions as directed or requested;\nQualifications:\nBachelor’s degree in Business , Marketing or English;\n3+ years CSR experience\nGood written and verbal English communication skills;\nProficiency in Microsoft Office applications, excellent MS Excel skills preferred\nKnowledge of SAP systems;\nStrong analytical and data management skills;\nStrong data management and analytical skills;\nUnderstanding of demand planning, forecasting, inventory management, and SIOP processes preferred;\"\nGood communication and interpersonal skills;\nStrong customer focus and problem-solving skills;\nOpen-minded and eager to learn new skills and business processes;\nSelf-motivated, proactive, and results-oriented;\nAbility to work independently while collaborating effectively across functions;\nStrong sense of ownership and accountability.\nAt Eaton, we don’t just want to offer you a job, but a journey and experience. 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