{"id":3993857,"url":"https://alion.io/job/eaton-customer-service-representative-15","title":"Customer Service Representative","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":288,"ghost_share":0.042,"stale_share":0.403,"repost_share":0.108,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reynosa, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Plasma Etch","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:14:36Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T12:19:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Eaton’s IS VEH EMB division is currently seeking a Customer Service Representative.\nEaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.\nWhat you’ll do:\nThis is a dynamic position that is responsible for direct customer contact by phone and email that manages all of the Customer Service related activities for specific customers.\nESSENTIAL FUNCTIONS:\nA. Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).\nB. Interface with customers, sales representatives and other groups on product delivery and order management issues.\nC. Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).\nD. Manage and respond to all customer requests within the dedicated customer websites.\nE. Analyze, track, and understand customer behaviors and communications throughout the production process.\nF. Print and distribute daily reports and update charts for key business measures as needed.\nG. Demonstrate a competency level of product, production process and capabilities as well as the SAP order management system.\nH. Provides customer service excellence.\nI. Serves as project leader in matters of major customer performance. Examples may include recovery schedules, new part setups and quality issues.\nJ. Maintain strong customer relationships by designing and implementing new processes to improve customer relationships.\nK. Develop, lead, and promote a culture in the organization that supports the expected results in the Occupational Safety, Health, and Environmental system (MESH).\nL. Maintain waste segregation culture.\nM. Separate hazardous waste from the normal trash\nN. Place waste according to the assigned containers.\nO. Maintain your area clean and free of contaminants.\nP. Not waste of water or electricity.\nQ. Report any activity that can put in risk my safety and environment.\nR. Identify and give adequate disposition to all chemical products, which can contaminate the environment.\nS. Act/Report immediately any chemical discharge case.\nT. Ensure the rights containers for disposition of hazardous waste (identifying containers and containers to prevent discharge)\nQualifications:\nProfessional Degree.\n2 year of experience in Customer Service or Materials Planning.\nBilingual: English/Spanish.\nSkills:\nEaton leadership model\nThinks and Acts strategically.\nGets results.\nBuilds Organizational Capability.\nEnables Digital mindset\nLeadership attributes (passionate, accountable, ethical, learn, transparent, efficient)\nAspirational Objectives\nTo be the preferred supplier to customers and channel partners\nTo make work exciting, engaging and meaningful for our employees\nTo make our communities stronger\nTo ensure the safety, health and wellness of our employees\nTo be a model of inclusion and diversity in our industry\nTo be active stewards of the environment\nEHS Commitment\nPromotes “Zero Incident Culture” in the work area.\nPromote “Environmental Culture” in the work area.\nParticipate in all 100% of the legal and corporate EHS trainings.\nReporting unsafe conditions and behaviors, such as “Near misses”, “Gembas”, and “Coaching programs”.\nContinuous Improvement (CI) Commitment\nParticipate on continuous improvements programs; ECIS, OpA, i4.0, EBS Pull, Cost Out, RIE\nGenerate and implement Ideas.\nPromotes a recognition culture.\nParticipate on CI trainings assigned.\nImport and export best and transferable practices.\nAttend daily accountability Tier meeting.\n#LI-CR1\nFunctional Competencies:\nMarket and Customer Knowledge. Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value.\nPrice for Value. Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability.\nSales and Channel Strategy & Management. Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.\nValue Proposition Design. Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectations.\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":6138,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-10T00:31:24Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:2","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/eaton-customer-service-representative-15","json_url":"https://alion.io/job/eaton-customer-service-representative-15.json","meta":{"generated_at":"2026-11-11T16:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30494,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-service-representative-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-service-representative-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-service-representative-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-service-representative-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-service-representative-15"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3993857}},{"tool":"search_jobs","arguments":{"company":"eaton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3993857},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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