{"id":3129173,"url":"https://alion.io/job/eaton-customer-services-coordinator","title":"Customer Services Coordinator","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":315,"ghost_share":0.051,"stale_share":0.317,"repost_share":0.092,"time_to_fill_p50_days":41,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheltenham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T05:52:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T00:07:57Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.\nWhat you’ll do:\nTo understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.\nTo process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.\nTo issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.\nTo handle customer order enquiries in a responsive and professional manner.\nTo pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.\nTo assist in the expediting of information to ensure that the customers’ requirements are met.\nTo produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.\nTo compile and issue regular order status reports, as agreed with customers.\nRegularly reconcile the MRP order book with the customers’ own view of demand.\nTo support in periodic reviews with Customers as required.\nTo issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.\nTo carry out any other duties as may be reasonably requested by the Customer Service Manager.\nQualifications:\nExperience in a customer service role\nSkills:\nWell organised\nCustomer focussed\nWorks effectively with others\nGood literacy skills\nGood communication skills and style.\nUse initiative within the scope of the role\nPlans work and delivers on time\nUsing an MRP system\nWhat we offer:\nOpportunity to work in a global, highly collaborative environment\nChallenging projects in dynamic collaborative team\nStrong focus on learning, development, and career progression\nCompetitive compensation and benefits package\nA culture that promotes inclusion, accountability, and continuous improvement\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":2786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-23T03:02:16Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":1,"age_days":9,"expected_fill_days":41,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/eaton-customer-services-coordinator","json_url":"https://alion.io/job/eaton-customer-services-coordinator.json","meta":{"generated_at":"2026-10-26T01:21:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-services-coordinator"}]}