{"id":3285629,"url":"https://alion.io/job/eaton-customer-success-coordinator-analyst","title":"Customer Success Coordinator & Analyst","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":316,"ghost_share":0.041,"stale_share":0.351,"repost_share":0.092,"time_to_fill_p50_days":41,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":97000,"max":143000,"currency":"USD","period":"year","gross":null,"usd_annual":143000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-20T17:07:01Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T18:48:07Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Eaton’s ES AMER ARS division is currently seeking a Customer Success Coordinator & Analyst. This position is currently offering Hybrid flexibility!\nThe expected annual salary range for this role is $97000 - $143000 a year.\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.\nAbout the Role:\nEaton’s Energy Transition Customer Success team is seeking an Energy Transition Customer Success Coordinator & Analyst. This role will serve as a central point of coordination and analysis for Energy Transition projects, supporting commissioning execution while providing visibility into lead times, sales pipeline, backlog, order fulfillment, and project performance.\nThe successful candidate will work cross-functionally with customers, field sales, project management, supply chain, order management, logistics, service partners, and internal and external suppliers. The role will ensure that sites are prepared, schedules and resources are aligned, risks are identified early, and projects are completed successfully.\nThis position is ideal for a highly organized, customer-focused professional who can manage multiple projects while turning complex operational and commercial data into clear, actionable business insights.\nWhat you’ll do:\nProject and Commissioning Coordination\nCoordinate commissioning activities from order entry through project completion, including intake, site-readiness validation, scheduling, status tracking, issue resolution, and closeout.\nEstablish and maintain clear communication with internal and external stakeholders, including customers, sales, project managers, solutions architects, order management teams, logistics, suppliers, field service teams, and commissioning partners.\nConfirm all required documentation and site-readiness information are complete, accurate, and submitted within established lead times.\nCoordinate installation and commissioning schedules, customer contacts, site access, equipment availability, and service-provider resources to support successful execution.\nMaintain a centralized view of project milestones, dependencies, risks, open actions, and customer commitments; provide timely status updates and escalate concerns when needed. .\nLead cross-functional meetings to align stakeholders, resolve scheduling or readiness gaps, and document owners and due dates for follow-up actions.\nPartner with order management and logistics teams to confirm equipment shipment, receipt, and condition before commissioning resources are dispatched.\nSupport resolution of commissioning-related issues by connecting the appropriate technical, commercial, logistics, and service resources and maintaining ownership through closure.\nEnsure commissioning records, completion documentation, customer acceptance, and lessons learned are captured in the appropriate systems.\nDevelop and maintain standard work, process documentation, reporting, and training materials that support scalable commissioning coordination.\nManage a high volume of concurrent projects while balancing customer need dates, business priorities, and resource constraints.\nAnalyst\nMonitor and analyze product, order, installation, and commissioning lead times, sales pipeline, backlog, and order execution across the Energy Transition portfolio.\nDevelop and maintain reports and dashboards that provide visibility into lead-time performance, pipeline health, backlog status, customer need dates, fulfillment progress, and key trends or exceptions.\nIdentify bottlenecks, supply constraints, order holds, scheduling gaps, aging backlog, and other risks that could impact customer commitments, project execution, revenue realization, or forecast reliability.\nAnalyze opportunity progression, anticipated order timing, conversion trends, and projected demand to support resource, capacity, and operational planning.\nIdentify orders, projects, and opportunities at risk and provide timely visibility into potential impacts to customer delivery expectations, backlog conversion, and business performance.\nPartner cross-functionally with Sales, Customer Success, Order Management, Supply Chain, Logistics, Operations, Service, and Project Management to coordinate mitigation plans and drive issues through resolution.\nCompare pipeline, backlog, available resources, and operational constraints to identify risks and opportunities and improve planning accuracy.\nTrack critical customer commitments, dependencies, and open actions through resolution.\nDevelop actionable insights and concise summaries for operating reviews and leadership discussions, enabling stakeholders to prioritize activities based on customer impact, project readiness, revenue potential, and operational risk.\nRecommend and support process improvements that increase delivery predictability, improve backlog conversion, strengthen forecast accuracy, and enhance overall execution.\nQualifications:\nRequired Qualifications\nBachelor’s degree from an accredited institution.\nMinimum of 5 years of experience in project coordination, business or operations analysis, customer service, order management, supply chain, field service coordination, or a related operational function.\nEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.\nNo relocation is offered. Candidates must reside within a 50-mile radius of Arden, NC, Peachtree City, GA, or Cherrington, PA. Active-Duty Military candidates are exempt from this geographical limitation.\nPreferred Qualifications\nExperience coordinating commissioning, installation, field service, site-readiness, or related project activities.\nExperience supporting electrical equipment, EV charging infrastructure, microgrids, energy storage, renewables, or other Energy Transition solutions.\nKnowledge of electrical distribution products, project lifecycles, sales pipeline management, forecasting, backlog management, order fulfillment, and supply chain operations.\nExperience using SAP, Salesforce, VISTA, Power BI, Tableau, or comparable order management, CRM, project management, and reporting tools.\nAdvanced proficiency with Microsoft Excel and proficiency with Microsoft Office applications, including Outlook, PowerPoint, and Teams.\nStrong analytical and problem-solving skills with experience analyzing business and operational data, identifying trends and risks, and translating findings into actionable insights.\nExperience developing reports, dashboards, data visualizations, or automated reporting to communicate performance and key business metrics to stakeholders.\nStrong organizational and prioritization skills with the ability to manage multiple complex projects, customer commitments, and competing priorities in a high-volume environment.\nExperience working cross-functionally with internal teams and external service partners, contractors, suppliers, or other third parties.\nStrong written and verbal communication skills with the ability to communicate operational issues, risks, recommendations, and business insights to stakeholders and leadership.\nSkills:\nCustomer Focus: Strong commitment to understanding customer needs, managing expectations, and delivering a positive customer experience.\n\nCommunication: Excellent written, verbal, presentation, and interpersonal communication skills, with the ability to translate complex technical, commercial, operational, and analytical information into clear, actionable messages.\n\nCross-Functional Leadership: Proven ability to influence, coordinate, and drive actions across teams and external partners without direct authority.\n\nOwnership & Accountability: Strong sense of ownership, follow-through, and accountability for commitments, actions, and issue resolution.\n\nAnalytical Thinking: Ability to analyze data, identify trends, exceptions, root causes, risks, and opportunities, and translate findings into actionable business insights.\n\nProblem Solving & Risk Management: Ability to proactively identify risks, evaluate alternatives, resolve issues, manage conflict, and escalate effectively when necessary.\n\nOrganization & Prioritization: Exceptional organizational, attention-to-detail, and project-tracking skills with the ability to manage multiple priorities and dependencies.\n\nStakeholder Management: Strong professional judgment and diplomacy when balancing customer expectations, service-provider commitments, project requirements, and internal business priorities.\n\nExecutive Communication: Ability to synthesize complex information and communicate key risks, trends, recommendations, and decisions concisely to leadership and cross-functional stakeholders.\n\nContinuous Improvement: Demonstrated commitment to safety, quality, integrity, inclusion, continuous improvement, and operational excellence.\nMeasures of Success\nSuccess in this role may be demonstrated through:\nImproved visibility into lead times, pipeline, backlog, and project status.\nMore accurate and timely operational reporting.\nEarlier identification and mitigation of delivery and commissioning risks.\nReduced backlog aging and fewer avoidable execution delays.\nImproved coordination of site-readiness and commissioning activities.\nConsistent communication of risks, priorities, owners, and due dates.\nIncreased delivery predictability and customer confidence.\nActionable insights that support Energy Transition growth and operational decision making.\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nFOR ANY FULLY REMOTE US ROLES OR ANY ROLES THAT ARE OR COULD BE LOCATED IN COLORADO ADD the date that you anticipate to close the application window (THIS DATE CAN BE EXTENDED BUT NOT UPDATED TO EARLIER; EXAMPLE: 26-JAN-24 COULD BE EXTENDED TO 31-JAN-24 BUT CAN NOT BE MOVED UP TO 24-JAN-24)- THESE INSTRUCTIONS NEED TO BE\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. 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