{"id":3082574,"url":"https://alion.io/job/eaton-customer-success-manager-mfd","title":"Customer Success Manager (m/f/d)","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":322,"ghost_share":0.043,"stale_share":0.37,"repost_share":0.106,"time_to_fill_p50_days":42,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":162},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:14:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T04:02:11Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Eaton Industries (Austria) GmbH - Austria\nShape the future of energy management with Eaton Industries (Austria)! Eaton is a global leader in high-quality electrical and electronic products and solutions. In Austria, we operate from our Vienna office, which is home to both our Power Distribution Division, a center of excellence for power distribution and control systems, and our local sales organization.\nWith approximately 92,000 employees worldwide and operations in more than 175 countries, Eaton offers a truly international environment and exciting opportunities for professional growth.\nWe are looking for a Customer Success Manager (m/f/d) who will serve as the voice of the customer within Eaton, driving an exceptional customer experience while supporting business growth through proactive collaboration, advocacy, and problem resolution.\nReporting to Regional / Global leaders at Eaton supporting Eaton Product portfolio & services you will be advocate of customers within Eaton and promoter of Eaton with customer shaping the customer experience enabling Eaton growth by influencing, integrating, and differentiating our customer support for Eaton Customers. This role will be supporting Business units to augment the growth by eliminating customer impediments.\nWhat you will do:\nCustomer Relationship ManagementManage overall customer support relationships and be an escalation point \n\nEscalation & Issue ResolutionResolve customer escalation liaising with the cross functional team\nLead resolution of customer escalations. \nCoordinate cross-functional teams to resolve service, delivery, or product issues. \nProvide timely communication to customers and internal stakeholders. \nManage executive-level customer concerns when required\n\nCustomer Success & Retention\nEnsure customers realize maximum value from Eaton solutions. \nMonitor customer health metrics and proactively address risks. \nDevelop action plans to improve customer satisfaction and loyalty. \nDrive adoption of products, services, and digital solutions. \nSupport customer retention and growth opportunities\nEnsure customers realize maximum value from Eaton solutions.\n\nOperational ExcellenceAnalyze customer trends and feedback to identify improvement opportunities.\nLead Voice of Customer (VOC) initiatives and action plans.\nSupport continuous improvement and digital transformation projects.\nEnsure compliance with established customer support processes and KPIs.\nEnsure all delivery is coordinated, managed and review with customer is executed \nCustomer communication for all types of support. \nBe part of the country’s core team to attain revenue & growth\nManage customer health metrics\n\nQualifications:\nBachelor's degree in Business, Engineering, Supply Chain, Customer Experience, or a related field.\nSeveral years of experience in Customer Success, Customer Service, Account Management, Operations, or a similar customer-facing role.\nExperience in industrial, electrical, manufacturing, energy management, or another B2B industry is an advantage.\nSkills:\nStrong customer relationship and stakeholder management skills.\nStrong problem-solving and decision-making abilities.\nSAP experience required; experience with Salesforce and CPQ (Configure, Price, Quote) tools preferred.\nAnalytical mindset with the ability to interpret customer trends and metrics.\nStrong organizational and project coordination skills.\nProactive, collaborative, and solution-oriented approach.\nFluency in German and English is essential. \nWhat We Offer\nThe opportunity to join a leading company driving the energy transition in Austria.\nA workplace recognized among Austria’s Top 300 Employers, reflecting our commitment to employees and workplace excellence.\nAn inclusive and diverse environment that values equal opportunities, sustainability, and personal growth for all employees.\nAttractive employment conditions under the Austrian Electrical and Electronics Industry Collective Agreement (FEEI).\nFlexible working hours with a flextime model.\nExtensive learning and development opportunities, including access to Eaton University.\nStructured career development, clear growth plans, and a comprehensive onboarding program.\nAdditional employee benefits, including health-related subsidies, discounts, and special offers.\nChristmas shopping vouchers and employee purchasing programs.\nThe opportunity to work in a global organization with colleagues and customers around the world.\nIn accordance with the FEEI collective agreement, the minimum annual gross salary for this position is EUR 67.100 . We offer a competitive salary package above this level, depending on qualifications, professional experience, and individual background.\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":5407,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"Austria","iso":"AT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-22T12:41:32Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":0.9,"age_days":23,"expected_fill_days":42,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/eaton-customer-success-manager-mfd","json_url":"https://alion.io/job/eaton-customer-success-manager-mfd.json","meta":{"generated_at":"2026-11-06T06:25:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-success-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-success-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-success-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-success-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-success-manager-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3082574}},{"tool":"search_jobs","arguments":{"company":"eaton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3082574},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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