{"id":2740189,"url":"https://alion.io/job/eaton-customer-success-manager","title":"Customer Success Manager","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":307,"ghost_share":0.046,"stale_share":0.306,"repost_share":0.088,"time_to_fill_p50_days":41,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":146000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-09T18:50:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T00:34:37Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Eaton's Industrial Controls Division (ICD) is undergoing a significant transformation, and customer success plays a critical role in improving customer outcomes by combining proactive support, technical expertise, and customer advocacy to deliver value throughout the customer lifecycle. This evolution requires building a more connected ecosystem focused on customer success. The Customer Success Manager serves as the strategic leader responsible for improving how customers interact with the division, reducing customer friction, and continuously improving the capabilities and processes that enhance customer experience.\nThe Customer Success Manager leads the division’s customer success organization, including the Division Sales Engineering, OEM Brand Label, and Post-Order Support teams, while driving the evolution toward a lifecycle-based customer success model. Working closely with Sales, Product Management, Engineering, Manufacturing, Supply Chain, and Customer Service, this role helps ensure customer requirements are translated into executable solutions and enables customers to engage with the division with greater ease and confidence.\nThis position has the flexibility to be remotewithin the Continental United States. The expected annual salary range for this role is $146000 - $215000 a year. This position is also eligible for a variable incentive program.\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.\nWhat you’ll do:\nDevelop and execute the division’s customer success strategy, priorities, and roadmap.\nLead the Division Sales Engineering, OEM Brand Label, and Post-Order Support teams while evolving the organization toward a lifecycle-based customer success model.\nAdvocate for customer needs across the division, establishing a strong feedback loop that leverages customer interactions, performance metrics, and operational insights to identify sources of friction and drive meaningful improvements in products, processes, and customer experience.\nEstablish differentiated customer engagement models that align support and resources with the division’s strategic customers and growth priorities.\nDrive cross-functional coordination that simplifies interactions, improves responsiveness, and enhances the overall customer experience.\nProactively identify emerging risks and recurring pain points while coordinating actions that improve customer outcomes and minimize escalations.\nOwn the delivery of customer support and issue resolution across the customer lifecycle.\nLead the Division Sales Engineering organization in supporting complex customer opportunities through specification review, OEM coordination, and order quality management.\nChampion technology-enabled solutions and new ways of working that improve visibility, streamline interactions, and enhance the overall customer experience.\nDefine and own customer success metrics that evaluate customer experience, support effectiveness, and commercial execution.\nRepresent the customer success organization with customers, sales teams, channel partners, and internal stakeholders to build trust, alignment, and shared accountability for customer outcomes.\nQualifications:\nRequired (Basic) Qualifications:\nBachelor’s degree in Business, Marketing, Engineering, or related field from an accredited institution.\nMinimum 10 years of experience in customer success, commercial leadership, business strategy, product management, sales, marketing, or related business disciplines.\nAt least 3 years of experience managing direct and cross-functional reports.\nAt least 2 years of experience developing and implementing organizational strategies, operating models, process improvements, or business transformation initiatives.\nEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.\nPreferred Qualifications:\nMBA or advanced business degree from an accredited institution.\n3 years of experience supporting OEMs, distributors, channel partners, or complex B2B go-to-market environments.\n3 years of experience within industrial controls, electrical, automation, or related industrial markets.\nBilingual in English/Spanish\nSkills:\nStrong strategic thinking, business acumen, and problem-solving capabilities.\nAbility to balance long-term strategic priorities with day-to-day execution.\nStrong communication, presentation, and influencing skills across all organizational levels.\nDemonstrated ability to build trust, alignment, and collaboration across functions without direct authority.\nStrong leadership, coaching, and talent development capabilities.\nDemonstrated ability to lead organizational change and build capability within a transforming commercial environment.\nAbility to identify sources of friction, anticipate risks, and develop practical business solutions.\nAbility to leverage customer, operational, and business performance data to drive decision-making and continuous improvement.\nDemonstrated intellectual curiosity and ability to rapidly learn new products, markets, and technologies.\nExperience leading customer-facing or commercial teams and cross-functional initiatives.\nExperience leading customer success, customer support, sales operations, or related customer-facing organizations.\nExperience working cross-functionally with sales, product management, engineering, operations, supply chain, customer service, and senior business leaders.\nExperience establishing performance metrics, accountability frameworks, and operating rhythms that drive business results.\nExperience developing and implementing customer success programs, customer engagement models, or lifecycle-based support strategies.\nDemonstrated customer focus and success improving customer experience, support effectiveness, ease of doing business, or customer retention.\nProven ability to challenge legacy processes, leverage automation and AI-enabled solutions, and lead cross-functional transformation initiatives that improve customer outcomes and operational efficiency.\nExperience establishing customer success metrics, service-level expectations, and performance management frameworks.\nExperience utilizing ERP and CRM platforms such as Vista, SAP, Oracle, Salesforce, or similar systems.\nAbility to travel up to 25% annually.\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nThe application window for this position is anticipated to close on 10/23/2026.\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.","description_format":"text","description_chars":8779,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-16T20:29:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 138 · green card filings: 26","filings_12m":138,"filings_prev_12m":105,"green_card_filings_12m":26,"median_offered_wage_usd":125915,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.886,"p_room":1,"age_days":12,"expected_fill_days":41,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/eaton-customer-success-manager","json_url":"https://alion.io/job/eaton-customer-success-manager.json","meta":{"generated_at":"2026-10-23T00:40:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-success-manager"}]}