{"id":1330581,"url":"https://alion.io/job/eaton-customer-support-representative-dutch-speaker-2","title":"Customer Support Representative - Dutch Speaker","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":321,"ghost_share":0.044,"stale_share":0.336,"repost_share":0.087,"time_to_fill_p50_days":41,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary","Belgrade, Serbia","Tallinn, Estonia"],"countries":["HU","RS","EE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T03:45:24Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-28T16:44:49Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.\nOur EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.\nWhat you’ll do:\nAs a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.\nMain Responsibilities:\nHandles inquiries via phone, chat and email from customers and/or internal parties. \nOrder management: order entry, price checking, order clearing compliant with Eaton's policies.\nFull coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project and handling complains.\nHandles a variety of pre-sales or post-sales service functions.\nProvide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.\nResolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines.\nFosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.\nQualifications:\nCompleted secondary education, Bachelor’s degree (BSC/BA) is an advantage.\n1-3 years of experience in customer support.\nSkills:\nFluency in Dutch & English language.\nBasic MS Office knowledge, SAP/Oracle knowledge or any Case Management Tool is an advantage.\nStrong communication skills (written and verbal).\nCustomer Service attitude, punctuality and problem solving mindset.\nStrong attention to details.\nWhat We Offer:\nWide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)\nEmployee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing\nFamily Friendly: Enjoy a family-friendly environment with policies that support work-life balance\nTalent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching\nDog-Friendly: Bring your furry friend to work in our dog-friendly office\nDedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience\nCompany Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed\nSocial Responsibility: Join a socially responsible organization committed to making a positive impact\nEmployee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":4319,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Elementary (A1)","optional":false}]},"benefits":["Cafeteria","Continuous learning","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Energy & Utilities","Energy Management","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-27T09:34:55Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.703,"p_room":0.44,"age_days":41,"expected_fill_days":41,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/eaton-customer-support-representative-dutch-speaker-2","json_url":"https://alion.io/job/eaton-customer-support-representative-dutch-speaker-2.json","meta":{"generated_at":"2026-10-28T19:03:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-customer-support-representative-dutch-speaker-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-customer-support-representative-dutch-speaker-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-customer-support-representative-dutch-speaker-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-customer-support-representative-dutch-speaker-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-customer-support-representative-dutch-speaker-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1330581}},{"tool":"search_jobs","arguments":{"company":"eaton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1330581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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