Customer Support Representative - German Speaker
What you’ll do:
The primary function is to provide commercial support for portfolio of customers type of project business.Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
- Handles inquiries via phone, chat and email from customers and/or internal parties.
- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handles a variety of pre-sales or post-sales service functions
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
- Bachelor’s degree (BSC/BA)
- 1-3 years experience in Customer Support
Skills:
- English language knowledge minimum B2 level
- Strong GERMAN language capabilities
- Basic MS Office
- SAP/Oracle knowledge or any Case Management Tool is an advantage
- Strong communication skills (written and verbal)
- Customer Service attitude
- Strong attention to details, punctuality
- Problem solving mindset
What we can offer to you:
Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
Dog-Friendly: Bring your furry friend to work in our dog-friendly office
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
Social Responsibility: Join a socially responsible organization committed to making a positive impact
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions