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You will be responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.\nMain responsibilities:\nHandling inquiries via phone, chat and email from customers and/or internal parties \nManaging orders: order entry, price checking, order clearing compliant with Eaton's policies\nHandling complaints\nFull coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project\nHandling a variety of pre-sales or post-sales service functions \nProviding assistance to sales functions across EMEA and external customers in areas such as: product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration \nResolving problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines\nFostering an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships \nQualifications:\nBachelor’s degree (BSC/BA)\n1-3 years of experience in customer support\nEnglish language minimum B2 level, Spanish\nBasic MS Office \nStrong verbal and written communication skills, Customer Service attitude, strong attention to details, punctuality, problem solving mindset\nSAP/Sales Force knowledge or any Case Management Tool (advantage)\nWhat we offer:\nWide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - 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