{"id":158981,"url":"https://alion.io/job/eaton-it-specialist-sr-developer-designer-servicenow","title":"IT Specialist - Sr Developer & designer (ServiceNow)","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":319,"ghost_share":0.044,"stale_share":0.373,"repost_share":0.1,"time_to_fill_p50_days":41,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1444},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"EU AI Act","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Modularization","optional":false},{"name":"NIST AI RMF","optional":false},{"name":"OpenAI","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-06-23T20:53:55Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-11-04T21:51:20Z","board_verified":true,"closed_at":null,"days_open":134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"Eaton’s Corporate Sector division is currently seeking a IT Specialist - Sr Developer & designer (ServiceNow).\nWhat you’ll do:\nJob summary\nThe Specialist - IT Senior Developer for the ServiceNow team will drive and support design, DevOps, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a ServiceNow SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance. The role also involves defining and presenting solutions to technology leaders and executives globally. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions. Experience with Generative and Agentic AI is essential to enhance automation, decision-making, and intelligent service delivery within the ServiceNow ecosystem.\nJob responsibilities\nKey responsibilities include\nDrives the technical delivery of solutions from initiation through development, validation, go-live and user adoption.\nCollaborate with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy.\nPartnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.\nProvide solution expertise and architecture guidance for ServiceNow applications across all sectors.\nThis candidate responsible for defining the DevOps workflow and Agile for ServiceNow applications and improve efficiency and proficiency of team.\nCollaborate with the customer and artchitect to establish processes and advancing ServiceNow capability / usability centered on delivering solutions that balance stategic and customer driven needs.\nProvides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.\nRegularly communicates and reinforces status, prioritization and timing back to project, program and orgnizational leaders of critical success measures, issues, and mitigation strategies.\nResponsible for process, standards, governance and performance of technical environments.\nEssential functions\nA. Involves working in a highly matrixed organization spanning domestic and international locations.\nB. Responsible for process, standards, governance and performance of the shared structures and technical environments.\nC. Ability to access and evaluate products/vendors.\nD. Has a good understanding of the technical platforms, applications, and tools currently utilized at Eaton.\nE. Ability to drive projects with broad scope of deployment, including sector and/or region.\nF. Drives decisions and deliverables within team.\nG. Negotiate small to moderate scale vendor SOW.\nH. Architect, design and lead solutions for global processes for various functional organizations.\nI. Create development standards and promote modularization and reuse of code.\nJ. Contribute to creation of policies, of standard approaches and techniques.\nK. Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept.\nL. Understand, learn and develop on different automation tools.\nM. Out of the box thinking, to identify and work around process design.\nN. Develop foundational capabilities for automation development and support at Eaton.\nO. Collaborate with business and development teams to drive robust testing methodologies.\nP. Work within operational and performance metrics to drive continuous improvement.\nQualifications:\nEducation level required\nBachelors degree in a technical discipline such as: B.E / BTech / MCA / B.S. Comp Sci / Mathematics / Engineering / Equivalent\nYears and area of experience required\n8+ years of relevant industry experience\n8+ years’ experience in design, development, implementation and administration of ServiceNow application development\nTechnical knowledge\nMust have knowledge in ServiceNow ITSM, Asset (HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, ServiceNow scripting (Glide), ITIL, MID Servers; plus Flow Designer, IntegrationHub, ATF\nAdditionally REST APIs, Oracle/SQL, Apigee, Agile/Scrum\nStrong programming and scripting experience with JDK, JSP, HTML, JavaScript\nMust have experience with REST interfaces and OAuth2/JWT security\nExperience in process consulting, problem definition, and design/detailing of processes\nExposure and experience implementing ServiceNow upgrade projects\nPreferred if basic knowledge of SQL\nPreparation of technical specification documents\nLead technical solution design based on engineering and business requirements related to ServiceNow\nHands-on with ServiceNow Generative AI stack: Now Assist (ITSM/HRSD/CSM/Creator), Generative AI Controller, AI Search (incl. Sensitive Data Handler) and EVAM configuration; ability to ground outputs in KB/CSDM/CMDB data and enforce data minimization\nExperience configuring/extending Virtual Agent with GenAI (conversational catalog items, summarization, action recommendations) and retrieval-augmented patterns over knowledge articles and records\nAgentic AI: design, orchestrate, and govern ServiceNow agents (OOTB and custom) for use cases like incident trend analysis, problem investigation, and next-best-action; implement supervisor/worker multi-agent patterns and instrument telemetry, guardrails, and safe fallbacks\nAI governance and risk: register AI assets, route approvals, and manage controls in AI Governance/Control Tower; apply guardrails for identity propagation, PII handling, audit logging (SIEM), and regulatory mapping (EU AI Act, NIST AI RMF)\nTest automation with ATF (including GenAI-assisted test generation); define A/B tests and success metrics for AI features (quality, deflection, MTTR, adoption)\nExperience integrating LLM endpoints via GenAI Controller/IntegrationHub (e.g., Azure OpenAI), securing secrets/proxies, and aligning with enterprise guardrails\nBuild agentic workflows that orchestrate remediation using catalog items, Playbooks, Flows/Subflows, Scripted REST APIs; ensure change control and observability\nSkills:\nSoft skills\nITIL Service Lifecycle: Service Design\nITIL Service Lifecycle: Service Operation\nLeadership skills for Individual contributors\nAppropriate tools used in job function\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":7228,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Power Supplies & Power Electronics","Automotive Components","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-06-23T20:53:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 138 · green card filings: 26","filings_12m":138,"filings_prev_12m":105,"green_card_filings_12m":26,"median_offered_wage_usd":125915,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; 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