{"id":2031172,"url":"https://alion.io/job/eaton-lead-customer-quality-engineer-2","title":"Lead Customer Quality Engineer","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":333,"ghost_share":0.054,"stale_share":0.324,"repost_share":0.099,"time_to_fill_p50_days":41,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vantaa, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":128000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2403},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T07:50:16Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T01:42:41Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Eaton's state-of-the-art campus in Vantaa, Finland, serves as a hub for its critical power systems business, bringing together research and development, manufacturing, warehousing, sales, and service under one roof. The campus supports the company's continued growth and creates new career opportunities in the region.\nAs one of the world’s largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton’s expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility serves as Eaton’s Critical Power Solutions headquarters and a center of excellence for data centers.\nJoin Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E\nWhat you’ll do:\nLead Customer Quality Engineer is a senior customer quality professional responsible for ensuring customer satisfaction and quality by leading the resolution of customer quality issues and driving continuous improvement of quality performance, as measured by the defined KPIs. Acting as a key quality interface across projects and stakeholders, the role ensures customer requirements are effectively captured, defined, and followed throughout the project lifecycle. The position leads quality improvement and prevention initiatives and serves as a trusted quality expert in complex customer and product quality matters.\nKey Responsibilities\nCustomer Quality\nGoal: Manage the customer problem-solving process from FWT through installation and throughout the serial product life cycle.\nProblem Solving\nResolve customer issues in a timely manner based on prioritization criteria, including issue type, customer topology, and commercial context.\nUtilize 8D, A3, and other problem-solving methodologies.\nLead issue resolution from initiation to closure, taking ownership of the 8D process, coordinating cross-functional teams, communicating with customers, and driving improvements in products and processes.\nConduct and lead analyses, including internal laboratory investigations, customer site analyses, and supplier analyses.\nPrepare reports communicating root cause findings and corrective action plans to sales offices and customers.\nProvide coaching and mentoring in Problem Solving (8D), Quality Management (Six Sigma), Auditing, and Continuous Improvement across plant and R&D teams, supporting the development of quality capabilities across the organization.\nCustomer Satisfaction\nLead and participate in assigned customer and supplier audits.\nMaintain regular communication and relationships with sales and technical support teams in sales offices.\nMaintain direct customer contacts to understand customer needs, applications, and requirements.\nParticipate in customer visits as required.\nContribute to achieving zero safety-related issues, maximizing customer satisfaction, and fulfilling project goals related to quality, cost, and lead time.\nParticipate in FAT, FAI, FWT activities and customer audits as required.\nSupport and influence the definition of customer quality requirements.\nEnsure the Voice of the Customer is effectively captured and translated into actions throughout the organization.\nMonitor quality performance achieved within projects.\nPreventive and Proactive Quality\nDrive problem prevention and sustainable quality improvement by addressing identified root causes.\nCapture lessons learned from problem-solving activities and promote them to strengthen the quality culture.\nKey Interfaces\nCustomers\nCountry Sales Offices\nProduct Management\nR&D\nManufacturing Plant\nSuppliers\nKey Performance Indicators (KPIs)\nCustomer Satisfaction\nResponse Lead Time\nReport Quality\nFailure Rates\nWarranty Rates\nCONC \nQualifications:\nB.Sc. or M.Sc. in a relevant field of Engineering or Business.\nMore than 10 years of experience in customer quality, quality engineering, manufacturing quality, or a related field.\nExperience in customer-facing quality roles within a technical or industrial environment.\nExperience leading cross-functional problem-solving activities and driving issue resolution.\nSkills:\nStrong understanding of customer quality processes, continuous improvement methodologies, and quality management principles.\nKnowledge of electronics and electromechanical products.\nExcellent interpersonal, communication, and presentation skills.\nStrong ability to communicate effectively with customers, sales offices, management, and international stakeholders.\nProven ability to lead and coordinate cross-functional teams in complex problem-solving situations.\nStrong customer advocacy mindset with a sense of urgency in severe issues and a customer-centric way of working.\nAdvanced problem-solving and analytical skills, with the ability to identify root causes and drive sustainable corrective actions.\nAbility to influence decisions and drive improvements across functions without direct authority.\nWhat we can offer to you:\nContract in fast growing global company\nChallenging projects in dynamic collaborative team\nGreat promotional opportunities - We encourage internal promotion, whenever possible\nExcellent working environment - safety and ethic are really important for us\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":6040,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Energy & Utilities","Energy Management","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-07T14:22:28Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.817,"p_room":0.75,"age_days":28,"expected_fill_days":41,"reasons":["conf:2","velocity","win:late","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/eaton-lead-customer-quality-engineer-2","json_url":"https://alion.io/job/eaton-lead-customer-quality-engineer-2.json","meta":{"generated_at":"2026-10-24T02:20:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-lead-customer-quality-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-lead-customer-quality-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-lead-customer-quality-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-lead-customer-quality-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-lead-customer-quality-engineer-2"}]}