{"id":3993867,"url":"https://alion.io/job/eaton-oem-account-coordinator","title":"OEM Account Coordinator","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":288,"ghost_share":0.042,"stale_share":0.403,"repost_share":0.108,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arden, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69000,"max":101000,"currency":"USD","period":"year","gross":null,"usd_annual":101000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:34:20Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T12:19:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Eaton’s ES AMER NAS division is currently seeking a OEM Account Coordinator. This hybrid role is located in our Arden, NC facility.\nWhat you’ll do:\nThe OEM Account Coordinator will provide single point of contact of commercial support for our OEM Sales Engineers and customers. This position provides key OEM accounts and distributors that serve them with order management. Candidate should demonstrate a considerable level of commercial knowledge and have the ability to manage multiple tasks. This position will interact with Eaton’s manufacturing plants, warehouses, customers and field sales.\nIn this role you will:\nIdentify and drive implementation of process improvements\nEngage in cross-functional projects and execute strategic process improvements and projects for the organization.\nProvide systems and tools training to other departments as needed\nFirst point of escalation for peer OEM Account Coordinators\nOwn (coordinate and execute) new employee onboarding and training\nChampion and coordinate process change and business unit and sales organization initiatives\n Fulfill order management related activities for key and strategic OEMs\nDrive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)\nIdentify and implement process improvements\nLead regular conference calls with field sales, plants and customers\nUtilize Salesforce Case and generate custom reporting using OBIEE and share trends and conclusions with others on the team and with stakeholders\nDrive continued SAP S4 training within the team\nChampion, educate and publicize self-service and new AI tools with team members, sales and customers\nChange notice management\nFacilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations\nManage conflicts and discrepancies towards positive resolution\nPrioritize customer demand to assist with improved product flow\nWork with finance team to resolve customer credit requests\nTrain peers and customers as appropriate\nFulfill all Eaton Business System requirements\nDocument all customer specific requirements and train others\nAct in an informal leadership manner for other CSR’s within the team\nMaintain and update team dashboard and share conclusions with team members\nDrive a change mindset to work more efficiently\nSupport systems integration/migration\nQualifications:\nBasic Qualifications:\nBachelor’s degree from an accredited institution\nMinimum 3 years customer interaction experience\nRelocation is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.\nEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.\nPreferred Qualifications:\nStrong knowledge of Microsoft Office (word, excel, email, others)\n\nKnowledge of CRM software and SAP\n\nStrong written and verbal communication skills\n\nKnowledge of Vista, Salesforce, Order Center, SAP and Power Bi software\n\nFamiliar with our products and plants\n\nSkills:\nCandidate must have excellent time management, organization, communication and computer skills\nStrong work ethic, flexibility, and a desire to actively contribute to the group’s success\nAbility to prioritize multiple tasks\nTeam player and positive attitude\nStrong professional presence\nAbility to work a hybrid schedule that currently requires in office full presence on Tuesdays, Wednesdays and Thursdays\nOccasional travel to plants and customer sites required\nAbility to work late shift from 9:00 to 6:00pm one night per week. \nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.\nThe expected annual salary range for this role is $69000 - $101000 a year.\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.","description_format":"text","description_chars":6211,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-10T00:31:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 138 · green card filings: 26","filings_12m":138,"filings_prev_12m":105,"green_card_filings_12m":26,"median_offered_wage_usd":125915,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":42,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":101000,"is_top_pay":true},"html_url":"https://alion.io/job/eaton-oem-account-coordinator","json_url":"https://alion.io/job/eaton-oem-account-coordinator.json","meta":{"generated_at":"2026-11-11T13:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-oem-account-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-oem-account-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-oem-account-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-oem-account-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-oem-account-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3993867}},{"tool":"search_jobs","arguments":{"company":"eaton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3993867},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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