{"id":1163216,"url":"https://alion.io/job/eaton-quality-engineer-customer-projects","title":"Quality Engineer (Customer & Projects)","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":91,"open_postings":229,"ghost_share":0.004,"stale_share":0.336,"repost_share":0.052,"time_to_fill_p50_days":42,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mascot, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T03:57:27Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-09-26T23:53:19Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Today, the world runs on critical infrastructure and technology. Planes, hospitals, factories, data centres, the electrical grid; these are things people depend on every day, and the companies behind them depend on us to help solve some of the toughest power management challenges on the planet. We hold ethics and compliance to the highest degree and our Operations division is committed to the safety of our employees while creating an environment that operates sustainably to help our customers manage power.\nThe Quality Engineer (Customer & Projects) is responsible for leading customer quality and project quality assurance activities across the ANZ business, from early project engagement through Factory Witness Testing, Factory Acceptance Testing, delivery, commissioning and service handover. The role ensures customer, regulatory and Eaton quality requirements are identified and translated into appropriate project quality controls and effectively implemented throughout the project lifecycle. The position also leads customer quality issue resolution, escalation management and structured problem solving to improve customer satisfaction, prevent recurrence and strengthen project and operational quality performance.\nKey Responsibilities:\nLead project quality activities from early commercial and tender engagement through engineering, manufacturing, Factory Witness Testing, Factory Acceptance Testing, delivery, commissioning and service handover.\nReview customer specifications, contractual quality requirements and applicable standards, and ensure requirements are translated into appropriate project quality controls and deliverables.\nDevelop and maintain project Quality Plans, inspection and test requirements, acceptance criteria, quality gates and other project-specific quality controls.\nEstablish and manage quality gates throughout the project lifecycle, including bid, tender, design, procurement, manufacturing, testing, delivery and handover stages.\nConduct quality reviews for strategic and high-risk projects to identify and mitigate quality risks before they result in customer, schedule, cost or operational impacts.\nCoordinate quality activities for Factory Witness Testing and Factory Acceptance Testing, including readiness reviews, quality documentation, issue resolution and closure of identified actions.\nLead customer complaint, escalation and structured problem-solving processes, including containment, 8D, corrective action and effectiveness verification.\nAct as the primary Quality representative for customer quality communications, escalations and issue-resolution activities.\nCoordinate cross-functional resolution of customer and project quality issues with Engineering, Project Management, Service, Operations, Supplier Quality, Supply Chain, Sales and Product teams.\nPrioritise customer quality issues based on risk, customer criticality, operational impact and commercial context.\nMonitor customer and project quality performance, analyse trends and provide reporting and recommendations to drive continuous improvement.\nCapture and communicate Voice of the Customer, ensuring relevant quality expectations and lessons learned are incorporated into future projects, products and processes.\nLead lessons learned activities and ensure identified actions and quality improvements are transferred across relevant projects and business functions.\nPartner with Supplier Quality and Manufacturing Quality to ensure project and customer requirements are appropriately addressed within supplier and manufacturing activities.\nSupport customer, project, supplier and internal quality audits where required.\nSupport change control, risk assessment and quality governance activities associated with customer and project quality.\nQualifications:\n5+ years' experience in Customer Quality, Project Quality, Quality Engineering, Product Engineering or Manufacturing Quality within an electrical, electromechanical, engineered-product or complex project-delivery environment.\nExperience in engineering, manufacturing, electrical or complex project delivery environments.\nASQ Certified Quality Engineer (CQE), or equivalent recognised quality certification, would be advantageous.\nBachelor's degree in Engineering, (Electrical, Mechatronics, Mechanical, Industrial, or Quality Engineering)\nProject Quality Assurance and Quality Planning.\nCustomer complaint resolution and structured problem solving (8D, A3, RCA) \nFMEA, control plans and corrective action methodologies\nISO 9001 Quality Management Systems \nFamiliarity with switchgear, transformers, UPS systems or power distribution equipment (desirable)\nWhat We Offer:\nFree on-site parking\nFlexible working arrangements \nHybrid working\nCompetitive salary with access to bonus scheme\nInclusive working environment\nVolunteer day\nOutstanding training and development programs for both professional and personal development \nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.\nIf this sounds like you, please send through your application. We look forward to hearing from you!","description_format":"text","description_chars":5563,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Power Supplies & Power Electronics","Automotive Components","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-24T00:47:06Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":1,"age_days":9,"expected_fill_days":42,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eaton-quality-engineer-customer-projects","json_url":"https://alion.io/job/eaton-quality-engineer-customer-projects.json","meta":{"generated_at":"2026-09-27T02:24:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2148,"day_limit":5000,"remaining_today":2852,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}