Service Engineer, PQ & PD

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Engineer in Eaton’s Electrical business, based in Malaysia, Selangor. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have experince in servcing/testing and comissioning for swicthgear/transformer and/or UPS, pleaase apply!

What you’ll do:

This role provides Eaton's after-sales technical and service support across both Power Quality (PQ) and Power Distribution (PD) product lines. The role covers installation, commissioning and start-up at customer sites, routine preventive maintenance, diagnosis and troubleshooting of electrical system failures, and onsite repair during breakdowns or warranty claims. The engineer provides technical advice, recommends scheduled overhauls and life-cycle parts replacement, assists in product roll-out, and may support the business from pre-sale through post-sale. 24x7 standby service is provided through a rotational duty schedule. Products include, but are not limited to, UPS systems and power quality equipment, transformers, medium voltage switchgear, Ring-Main-Unit (RMU) and Air-Circuit-Breaker (ACB).

A. Install, test and commission electrical systems and power quality equipment at client locations.

B. Conduct routine preventive maintenance on electrical systems to identify and address potential issues.

C. Diagnose and troubleshoot electrical system failures or malfunctions, and define a work plan to rectify or repair.

D. Perform onsite equipment repairs, modifications and engineering change upgrades during a breakdown or warranty claim.

E. Be available for 24x7 on-call support through a rotational duty schedule to address urgent issues outside regular working hours.

F. Maintain personal and company work tooling, ensuring 100% availability.

G. Ensure adequate records and systems are maintained; maintain communication with design management and specialists in resolving technical problems, or bring problems to the design department's attention.

H. Act as the single point of contact for specific service contracts, interfacing into the customer organization while working with the sales prime to drive additional sales in those contracts (including 24x7).

I. Be accountable for the customer relationship and deliver best-in-class service that drives service quality to new heights.

J. Provide timely, professional, accurate and service-oriented response to all technical service enquiries.

K. Identify and isolate equipment start-up malfunctions and take corrective action.

L. Deliver on-the-job training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities.

M. Represent the company in a customer support role and be responsible for customer satisfaction with equipment and servicing.

N. Prepare daily logs and reports of work performed; implement and control workflow documents and maintain proper practices to keep track of these documents.

O. Analyse and advise on customers' existing equipment status and recommend replacement or overhaul schedules, interfacing effectively with customers both internally and externally.

P. Analyse complex engineering problems and offer effective resolutions.

Q. Interact with all engineering disciplines, project engineers and clients, and collaborate with cross-functional teams within Engineering, Sales and Product.

G. To be committed & responsible for Quality Management System:

a. Implement the process approach and risk-based thinking

b. Provide the necessary support to fully implement and sustain the QMS

c. Communicating to the organization the importance of conforming to QMS requirements

d. Ensuring the QMS meets its goals

e. Engage, direct, and support individuals contributing to the QMS

f. Create a culture of continuous improvement

Qualifications:

Bachelor's Degree or Diploma in Electrical, Mechatronic or similar Engineering discipline.

Minimum 3 years of field service or testing experience with electrical equipment such as UPS, switchgear, transformers, RMU or ACB.

Candidates with 1-3 years of relevant experience may be considered at the lower end of the band.

Ability to assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, and appliances.

Reads and interprets diagrams of transformers, switchgear, UPS, etc.

Troubleshoot system failure or errors and define a work plan to rectify or repair.

Operate with confidence electrical instrumentation such as multimeters, clamp meters, scope meters, insulation meters and resistance meters.

Possess knowledge of Eaton products, markets, channels and associated applications.

Understanding of selling techniques and Eaton's capabilities to support pre-sale through post-sale activity.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.