{"id":2215268,"url":"https://alion.io/job/eaton-service-engineer-single-phase-ups","title":"Service Engineer (Single-phase UPS)","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":303,"ghost_share":0.026,"stale_share":0.281,"repost_share":0.079,"time_to_fill_p50_days":41,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Subang Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":17500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-29T06:15:48Z","employer_posted_date":"2026-07-06","last_verified_at":"2026-10-15T15:33:32Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":108},"description":"Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.\nWhat you’ll do:\nLeads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability \nManage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse\nWork closely with ASP on managing RMA cases and technical issues\nReceive, inspect, test, and diagnose returned equipment and parts to identify faults\nPerform initial inspection, testing, and fault diagnosis of returned equipment with ASP. \nCoordinate with ASP to carry out basic repair and replacement or with factory team for advanced repairs when necessary.\nEnsure all repaired or replacement units are fully functional, tested, and meet quality standards before deployment.\nMaintain proper documentation of RMA cases, including RCA, resolution status and closure reports\nMonitor turnaround time and ensure timely processing of all RMA items\nProactively manage and maintain optimal spare parts inventory levels for related products\nEnsure proper storage, handling, and maintenance (including recharging, if applicable) of UPS buffer stocks in the warehouse\nBe available for on-call support and assist in field support activities outside regular working hours when required, including installation, startup, replacement, and troubleshooting of the related equipments.\nAble to effectively communicate, engage, and coordinate with customers, distributors, contractors, ASP, and cross-functional teams to perform tasks (such as installation, startup, replacement, preventive maintenance), meet job requirements, and ensure successful and timely completion\nProvide technical support of related products to customers, distributors and ASP.\nCapable of handling ad-hoc tasks on short notice to support customers, distributors, ASP and related parties\nEnsure compliance with company procedures, safety standards, and quality requirements.\nMaintaining personal and company work tooling, ensuring 100% availability. \nTo be committed & responsible for Quality Management System:a. Implement the process approach and risk-based thinking\nb. Provide the necessary support to fully implement and sustain the QMS\nc. Communicating to the organization the importance of conforming to QMS requirements\nd. Ensuring the QMS meets its goals\ne. Engage, direct, and support individuals contributing to the QMS\nf. Create a culture of continuous improvement\n\nQualifications:\nElectrical, Electronics, Mechatronic or similar Engineering degree or Diploma.\n1-3 years experience in the area of electrical equipment such as UPS, batteries (VRLA, SLA, Lithium, etc.) and PDUs\nAbility to assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, and appliances\nReads and interpret electrical or electronics diagrams of equipments such as UPS, PDUs, etc.\nTroubleshoot system failure or errors and defining a work plan to rectify or repair\nOperate with confidence electrical instrumentations which are multimeters, clamp meters, scope meters, insulation meters and resistance meters\nPossesses knowledge of battery systems and the operational philosophy of single-phase UPS systems\nStrong written and verbal proficiency in English\nQuick learner\nSelf-motivated\nAble to work independently and as part of a team\nAbility to conformably converse with customers and colleagues in a professional environment\nA keen focus on safety and a demonstrated record of implementing safety best practices\nAt Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.\n#LI-SZ1","description_format":"text","description_chars":4025,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Energy & Utilities","Energy Management","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-10T07:24:27Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.262,"p_room":0.28,"age_days":107,"expected_fill_days":41,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/eaton-service-engineer-single-phase-ups","json_url":"https://alion.io/job/eaton-service-engineer-single-phase-ups.json","meta":{"generated_at":"2026-10-15T19:23:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29280,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-service-engineer-single-phase-ups"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-service-engineer-single-phase-ups"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-service-engineer-single-phase-ups"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-service-engineer-single-phase-ups\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-service-engineer-single-phase-ups"}]}