{"id":4139682,"url":"https://alion.io/job/eaton-sr-customer-service-representative-3","title":"Sr. Customer Service Representative","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":301,"ghost_share":0.043,"stale_share":0.402,"repost_share":0.113,"time_to_fill_p50_days":42,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tijuana, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-07T02:32:08Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T16:49:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Eaton’s IS AER ITD division is currently seeking a Sr. Customer Service Representative.\nWhat you’ll do:\nPRIMARY FUNCTION:\nThe Customer Service Representative Senior is responsible for managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.\nESSENTIAL FUNCTIONS:\nA. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.\nB. Manage all aspects of the Customer relationship and daily interactions.\nC. Support Order Management to ensure accurate and timely Order processing and returns.\nD. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.\nE. Monitor existing contracts for compliance relative to delivery requirements.\nF. Develop and maintain Customer specific manuals, as well as key contractual elements.\nG. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.\nH. Follow up on quotes and monitoring quotes\nI. Maintain knowledge and train others to navigate and manage Customer schedules\nJ. Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.\nK. Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member’s use.\nL. Work closely with operations and supply chain to ensure Customer On-Time Delivery\nM. Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management or Customer Logistic Service to expedite urgent Customer needs.\nQualifications:\nBasic Qualifications:\nBachelor’s Degree in Engineer, Business, Marketing, related or approved field from an accredited institution required.\n3 years of experience in customer service, contract administration or related experience.\nFluent in English & Spanish\nWork experience in a customer support role for technical products\nExperience in Customer Service within a manufacturing environment, including tracking customer orders throughout the production process and coordinating with Manufacturing, Planning, and Quality teams.\nExperience working in Manufacturing industry. Aero preferred.\nPreferred Qualifications:\nWork experience MFG Pro\nExperience with preparing quotes and order entry process\nProficiency or knowledge of ERP systems.\nPrior experience with customer portals.\nSkills:\nPosition Criteria:\n\nAbility to train others and work in a team-oriented environment\nStrong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment\nDemonstrated experience working with MS Office software package\nAnalytical skills and detail-orientation.\nAbility to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently\nAbility to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner\nCustomer service skills and aptitude\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.","description_format":"text","description_chars":3778,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-12T04:57:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/eaton-sr-customer-service-representative-3","json_url":"https://alion.io/job/eaton-sr-customer-service-representative-3.json","meta":{"generated_at":"2026-11-12T19:10:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-sr-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-sr-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-sr-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-sr-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-sr-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4139682}},{"tool":"search_jobs","arguments":{"company":"eaton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4139682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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