Technical Service Engineer - Medium Voltage
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution Systems & Services Division (PDSS) offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world.
We are seeking a Technical Services Engineer to join our Power Distribution Systems and Services Division in Rowville. This role combines leadership with direct field engagement, supporting training, commissioning, diagnostics, site testing, installation assessments, and electrical measurement activities for Medium Voltage (MV) equipment across the ANZ service partner network.
Key Responsibilities:
Provide expert remote and on-site technical support for Medium Voltage (MV) equipment across the ANZ service partner network
Lead troubleshooting, diagnostics and resolution of complex MV product faults, including escalations and field investigations
Prepare the commissioning, testing, and maintenance MOP / documentation, including work instructions, work packs, and Safe Work Method Statements (SWMS)
Develop the program and deliver trainings for internal Field Service Technicians (FSTs), Approved Service Providers (ASPs) and customers
Develop deep product expertise and guide technicians through commissioning, testing, maintenance and fault-finding activities
Conduct installation assessments as required and verify MV equipment performance against Eaton and customer standards
Perform, interpret and validate electrical measurements and data downloads from MV switchgear, protection relays and smart devices
Act as the key liaison between clients and ASPs, and providing technical support
Support implementation and continuous improvement of service systems, including CRM, ticketing and case-management tools
Collaborate with sales, service partners and customers to improve service delivery, drive customer satisfaction and enhance field capability
Qualifications:
5+ years of experience with MV switchgear diagnostics, protection relay settings, electrical measurements and data downloads from MV/LV smart devices
Strong technical understanding of equipment and safety standards of medium voltage, primary/secondary switchgear, circuit breakers, transformers, and protection systems
Hands on field service experience in commissioning, site testing, integrated testing, installation assessments and supervision of subcontractors or technicians
Ability to interpret electrical schematics, SLDs, protection coordination documentation and test reports
Strong electrical safety awareness (PPE, LOTO, switching procedures)
Proficiency with diagnostic tools and electrical measurement equipment
Good speaking, written and verbal skills
Good capability to work with Microsoft applications
Holds a non-restricted Electrical Licenses
Electrical contractor license, or willing obtain for QTP of business
What We Offer:
- Competitive salary, car allowance and bonus
On-site parking
Inclusive and supportive working environment
Volunteer days
Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
If this sounds like you, please send through your application. We look forward to hearing from you!