{"id":3705948,"url":"https://alion.io/job/eaton-technical-support-engineer-distributed-infrastructure-d-it-2","title":"Technical Support Engineer, Distributed Infrastructure (D-IT)","company":{"id":6044,"name":"Eaton","domain":"eaton.com","url":"https://alion.io/company/eaton","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":322,"ghost_share":0.043,"stale_share":0.37,"repost_share":0.106,"time_to_fill_p50_days":42,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69000,"max":101000,"currency":"USD","period":"year","gross":null,"usd_annual":101000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-29T21:57:13Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T08:30:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Eaton’s ES AMER NAS division is currently seeking a Technical Support Engineer, Distributed Infrastructure (D-IT). This is a hybrid position and candidates for this role must reside within 50 miles of our Woodridge, IL location be considered for this position.\nWhat you’ll do:\nThe Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat.\nTechnical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detailed records of inquiries, complaints and actions taken must be maintained using various technologies. Technical aptitude is essential.\nIn this function you will:\nProvide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products\nAccurately document service request activities and troubleshooting steps\nEffectively communicate product value propositions and product line strategies\nAssist the team in improving business processes and electronic tools\nServe on special teams and work on projects to enhance team performance and customer satisfaction\nHelp the team meet or exceed team metrics and accomplish complex tasks using a variety of resources\nLeverage information to provide professional customer support\nWork rotational 8-hour shifts between the hours of 7:00 a.m.- 6:00 p.m.\nQualifications:\nRequired (Basic) Qualifications:\nBachelor’s degree from an accredited institution\nMinimum one (1) year of electrical, power, and/or technical experience\nRelocation assistance is not available. Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered.\nEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.\nPreferred Qualifications:\nHands-on electrical, power, and/or technical experience\nExperience with test equipment (multimeter, ammeter, network sniffer, etc.)\nHands-on electrical, power, and/or technical experience\nKnowledge or experience using Linux operating systems\nPrior customer facing experience \nSkills:\nPosition Criteria:\nPossess excellent communication skills\nPossess excellent time management & organization skills\nAbility to prioritize multiple tasks\nTeam player and positive attitude\nStrong professional presence\nThe expected annual salary range for this role is $69000 - $101000 a year.\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.","description_format":"text","description_chars":5131,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Aerospace Manufacturing","Energy Management","Power Supplies & Power Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-03T21:05:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 138 · green card filings: 26","filings_12m":138,"filings_prev_12m":105,"green_card_filings_12m":26,"median_offered_wage_usd":125915,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":101000,"is_top_pay":true},"html_url":"https://alion.io/job/eaton-technical-support-engineer-distributed-infrastructure-d-it-2","json_url":"https://alion.io/job/eaton-technical-support-engineer-distributed-infrastructure-d-it-2.json","meta":{"generated_at":"2026-11-06T09:43:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6044},"rest":"https://alion.io/mcp/rest/get_company?id=6044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Featon-technical-support-engineer-distributed-infrastructure-d-it-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Featon-technical-support-engineer-distributed-infrastructure-d-it-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Featon-technical-support-engineer-distributed-infrastructure-d-it-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eaton-technical-support-engineer-distributed-infrastructure-d-it-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Featon-technical-support-engineer-distributed-infrastructure-d-it-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3705948}},{"tool":"search_jobs","arguments":{"company":"eaton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3705948},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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