{"id":4284813,"url":"https://alion.io/job/ebay-billing-analyst","title":"Billing Analyst","company":{"id":7519,"name":"eBay","domain":"ebay.com","url":"https://alion.io/company/ebay","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":43,"ghost_share":0,"stale_share":0.651,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:27:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:27:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.\nOur customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.\nJoin a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.\nJob Summary:\nThe Billing Operations Analyst is responsible for handling the full cycle of billing activities across multiple business entities, regions, and sales organizations within eBay's Global Billing Operations function. The role ensures accurate, timely, and compliant invoicing while supporting SAP S/4HANA billing activities, management of customer master records, financial reconciliations, and billing process governance.\nKey Responsibilities\nHandle end-to-end billing operations, including invoice creation, validation, posting, corrections, cancellations, re-issuance, and monitoring of automated billing workflows.\nEnsure billing transactions are processed accurately and in compliance with customer account information, company policies, regulatory requirements, and internal financial controls.\nReview, validate, and maintain customer master data, billing configurations, tax information, legal entities, and other critical billing-related data.\nInvestigate and resolve billing exceptions, posting failures, reconciliation discrepancies, master data issues, and customer account concerns through root cause analysis and corrective actions.\nSupport billing operations within SAP S/4HANA and related financial systems, including reporting, account analysis, and validation of financial postings.\nPartner with Collections, Cash Application, Treasury, Finance, Controlling, IT, and business partners to resolve operational issues, reconcile customer accounts, and support accurate financial reporting.\nCoordinate issue resolution, customer concern management, and communication across regional, global, and outsourced service teams to ensure timely completion of critical business activities.\nEnsure compliance with internal controls, audit requirements, regulatory standards, and established operating procedures while maintaining complete audit trails and supporting audit-readiness activities.\nDrive continuous improvement initiatives focused on process standardization, automation, operational efficiency, data quality, and customer satisfaction.\nInvestigate and resolve invoice-related exceptions, billing holds, disputes, and customer inquiries in a timely manner.\nSupport payment holds and billing exception resolution by coordinating with cross-functional teams and partners.\nFind opportunities for process simplification, standardization, automation, and operational excellence.\nServe as a key point of contact for internal partners and customers, ensuring effective communication and issue resolution.\nEligibility / Qualifications:\nGraduate or MBA - with proven experience in Accounts Receivable (AR), Billing Operations, or Order-to-Cash (O2C) processes.\nHands-on experience with SAP S/4HANA, HIVE, Salesforce, or similar billing and customer-management tools.\nExperience:\nFor level 22: Minimum 4 to 8 years of proven experience in Order to Cash, Accounts Receivable, or billing operations.\nExperience with customer master data, processing sales requests, generating invoices, resolving billing issues, or financial reporting.\nAbility to analyze discrepancies, solve problems, handle priorities, and work well with partners.\nSolid understanding of ERP systems and Microsoft Office tools.\nA collaborative approach and commitment to accuracy, customer service, and continuous improvement.\nSkills & Competencies:\nExperience in Customer Master Data Management, Sales Orders, Invoice Creation, Billing Operations, and Reporting.\nExperience working with ERP platforms such as SAP S/4HANA and business tools such as HIVE and Salesforce along with proficiency in Microsoft Office applications.\nExcellent verbal and written communication skills with strong customer service orientation and problem-solving ability.\nProven analytical and troubleshooting skills with attention to detail.\nAbility to prioritize multiple priorities and work effectively in a fast-paced environment with time-sensitive tasks.\nShift & Work Requirements:\nOpen to working in late-evening shifts to support global business operations.\nWillingness to provide additional support during critical business periods, including month-end, quarter-end, and year-end close activities.\nHybrid work model with a required minimum of three days per week in the office.\nPreference for immediate joiners or candidates who can join within 30 to 45 days.\nAdditional Details\neBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.\nWe use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. 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