{"id":3043960,"url":"https://alion.io/job/ebay-principal-ux-research-systems","title":"Principal, UX Research Systems","company":{"id":7519,"name":"eBay","domain":"ebay.com","url":"https://alion.io/company/ebay","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":150000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-22T05:55:31Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.\nOur customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.\nJoin a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.\nAbout the team and the role:\neBay’s Design organization creates seamless, end-to-end experiences that connect millions of buyers and sellers globally. The team is customer-focused, collaborative, and driven by curiosity-working across product, engineering, and business to solve complex problems and deliver meaningful impact.\nAs Principal, UX Research Systems (Director level), you will define and lead eBay’s long-term vision for UX Research Systems and Operations. You will transform how customer research is planned, driven, managed, and scaled across the company by modernizing the platforms, processes, and capabilities that enable customer insights at enterprise scale.\nThis is a highly strategic leadership role focused on building the future of research operations. You will lead the evolution of eBay’s participant recruitment, customer panel management, incentive and compliance programs, research tooling ecosystem, and operational infrastructure. Working closely with executive leadership across Design, Product, Engineering, Legal, Privacy, Procurement, and Global Consumer Insights, you will drive enterprise-wide initiatives that increase the speed, quality, accessibility, and impact of customer research.\nYou will be responsible for leading a team to create modern, AI-enabled Customer Research capabilities that reduce operational friction, automate manual workflows, proactively manage customer panel health, and enable teams across eBay to connect with customers more efficiently and effectively than ever before.\nWhat you will accomplish:\nDefine and implement the long-term vision for eBay’s user experience research infrastructure. Transform research operations into a scalable, technology-enabled platform. This platform empowers teams across eBay to connect with customers faster, more effectively, and at greater scale.\n\nLead the modernization of eBay’s research infrastructure and operating model, creating seamless, end-to-end experiences that simplify participant recruitment, study management, incentives, compliance, insight capture, and knowledge management while enabling self-service research capabilities across the organization.\n\nDrive eBay’s AI-enabled research transformation, identifying and implementing opportunities to automate research workflows, streamline operations, improve data quality, accelerate insight generation, and create a more intelligent and connected research ecosystem.\n\nBuild and scale enterprise-wide participant and panel management capabilities, partnering with Global Consumer Insights and cross-functional collaborators to strengthen customer panel health, participant engagement, incentive programs, governance, privacy, and compliance through data-driven and automated approaches.\n\nEstablish world-class operational excellence for customer research, developing scalable platforms, systems, and frameworks that improve efficiency, consistency, quality, participant experience, and business impact while continuously optimizing performance through measurable outcomes.\n\nInfluence and align senior leaders around a future-state vision for customer research, securing investment and driving organizational change toward a highly automated, user-centered ecosystem where research can be initiated, driven, synthesized, and operationalized with unprecedented speed and scale.\n\nWhat you will bring:\n15+ years leading UX Research Operations, Research Systems, Customer Insights infrastructure, or related enterprise platform transformations, with a track record of delivering measurable gains in speed, scale, quality, and business impact.\n\nDeep expertise in scaling research operations capabilities, including participant recruitment, panel management, incentives, governance, compliance, vendor management, and research technology platforms.\n\nDemonstrated success building self-service research platforms or democratized research programs that enable product teams to engage customers at scale while maintaining strong quality controls and governance.\n\nStrong systems-thinking and strategic execution skills, with the ability to define multi-year transformation roadmaps and deliver pragmatic progress in complex, ambiguous environments.\n\nExperience identifying and applying automation and AI opportunities to streamline workflows, improve operational efficiency, and strengthen data quality, participant experience, and insight generation.\n\nExceptional executive influence and cross-functional leadership, with the ability to align senior partners across Design, Product, Engineering, Legal, Privacy, Procurement, and Insights around enterprise-wide change.\n\nStrong analytical rigor and change leadership, with the ability to navigate complexity, drive adoption, and continuously improve operational performance in a global, matrixed environment.\n\nAdditional Details\nThis job posting relates to an existing vacancy within eBay.\neBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.\nWe use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit ourTalent Privacy Notice,Privacy Center, and AI Hiring Guidelines.","description_format":"text","description_chars":6388,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-21T23:44:37Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.28,"age_days":43,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ebay-principal-ux-research-systems","json_url":"https://alion.io/job/ebay-principal-ux-research-systems.json","meta":{"generated_at":"2026-10-22T19:52:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7519},"rest":"https://alion.io/mcp/rest/get_company?id=7519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Febay-principal-ux-research-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Febay-principal-ux-research-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Febay-principal-ux-research-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ebay-principal-ux-research-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Febay-principal-ux-research-systems"}]}