{"id":3756375,"url":"https://alion.io/job/ebay-senior-engineering-manager","title":"Senior Engineering Manager","company":{"id":7519,"name":"eBay","domain":"ebay.com","url":"https://alion.io/company/ebay","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":37,"ghost_share":0,"stale_share":0.757,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache Kafka","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Flink","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Spring Boot","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:06:10Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T21:13:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.\nOur customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.\nJoin a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.\nAs a Senior Software Development Manager in the Customer Support Technology team, you will lead critical engineering initiatives that power eBay’s global customer service experience. You will drive the design, development, and operational excellence of systems that enable efficient, intelligent, and personalized support across both digital self-service and especially in agent-assisted channels.\nThis position is based in Bengaluru, Indiaand will require active collaboration with global teams across North America, Europe, and APAC. Success requires a readiness to work across time zones and occasionally modify working hours to align with customers from different regions.\nYou’ll lead the creation and integration of scalable platforms that improve customer outcomes and support agent productivity-while developing a world-class engineering team focused on innovation, reliability, and measurable impact.\nIt is expected that the candidate will have solid understanding of computer science fundamentals, especially on SDLC in distributed applications. It’s essential that you will have strong software development experiences with SOA, SOAP web services, Restful APIs, and messaging solutions. This position would be a best fit for someone who has been a technical lead in the past in the development of complex distributed systems. You are expected to be self-motivated, produce high quality work and have strong communication skills in addition to being comfortable working in a matrix-ed environment, collaborating across globally distributed teams.\nKey Responsibilities:\nLead the design, development, and end-to-end ownership of scalable APIs, internal frameworks, batch processing programs, and email systems that power customer support actions, automate workflows, enable case resolution, and deliver personalized, timely, and compliant customer communications.\n\nBuild, manage, and scale a high-performing, globally distributed engineering team, fostering a culture of technical excellence, collaboration, inclusion, and continuous learning.\n\nProvide strong technical and people leadership, guiding system architecture, implementation, and career development for team members.\n\nDrive seamless integration with world-class customer support platforms and tools, enabling robust workflows and extending internal capabilities with best-in-class SaaS solutions.\n\nChampion the adoption of AI and intelligent tooling to enhance developer productivity, improve code quality, and automate testing, monitoring, and deployment processes.\n\nLead Agile software development practices, driving iteration, velocity, and alignment with evolving business goals.\n\nEstablish and evolve DevOps practices, including CI/CD automation, observability, reliability engineering, and infrastructure management.\n\nWork closely with customers across Product, Design, Support Operations, and Infrastructure to align engineering priorities with strategic customer support objectives.\n\nEnsure all systems are secure, resilient, and scalable, with proactive monitoring, incident management, and high availability.\n\nInfluence the long-term technical vision and roadmap for customer support technologies, contributing to platform strategy and innovation.\n\nWhat will you bring?\nBachelor’s or Master’s degree in Computer Science or a related field, with a minimum of 12 years of software development experience, including 6 years in engineering leadership and team management. Equivalent experience accepted.\n\nA proven track record of building and scaling world-class engineering teams, with a strong emphasis on attracting top talent, mentorship, team engagement, and technical excellence.\n\nDemonstrated success in leading globally distributed, high-impact teams that deliver complex backend systems and integrations.\n\nDeep experience with enterprise-scale customer support tools and platforms\n\nTechnical expertise in Java, Python, Spring Boot, distributed systems architecture, data processing, and messaging technologies such as Kafka and Flink.\n\nStrong hands-on experience with Agile methodologies and DevOps, including CI/CD pipelines, containerization (Docker/Kubernetes), infrastructure as code, and monitoring systems.\n\nPassion for incorporating AI-assisted development tools and frameworks to accelerate delivery, ensure code quality, and optimize engineering workflows.\n\nStrong critical thinking and effective communication skills, with the ability to influence collaborators, coordinate cross-functional teams, and translate business needs into scalable solutions.\n\nA customer-focused approach, driven by the goal of transforming support experiences through technology that is fast, reliable, and human-centered.\n\nWillingness to collaborate across global time zones, with flexibility to adjust working hours as needed to support cross-regional communication and decision-making.\n\nAdditional Details\neBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.\nWe use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit ourTalent Privacy Notice,Privacy Center, and AI Hiring Guidelines.","description_format":"text","description_chars":6422,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-04T17:06:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/ebay-senior-engineering-manager","json_url":"https://alion.io/job/ebay-senior-engineering-manager.json","meta":{"generated_at":"2026-11-05T22:40:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3633,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7519},"rest":"https://alion.io/mcp/rest/get_company?id=7519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Febay-senior-engineering-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Febay-senior-engineering-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Febay-senior-engineering-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ebay-senior-engineering-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Febay-senior-engineering-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756375}},{"tool":"search_jobs","arguments":{"company":"ebay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756375},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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