Sr. Business Program Manager, Shipping
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Sep 7, 2026. eBay scores B on the Alion truth index.
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
Shipping is central to building buyer trust and driving conversion on eBay. This role sits within the Shipping team and focuses on scaling shipping capabilities that deliver value to both sellers and buyers. As a Senior Manager, Shipping Operations, you will lead the execution of key managed shipping initiatives, working across Product, Marketplace Operations, Finance, and Go-to-Market teams. The role has a direct impact on adoption, revenue growth, and customer experience, and operates as a key connector to align strategy with execution.
Note: This is a 1-year fixed term contract role.
What you will accomplish:
Drive delivery of key Managed Shipping, Labels, and PUDO initiatives to improve adoption and marketplace performance
Support strategies that increase seller engagement, business expansion, and client happiness across shipping solutions
Partner cross-functionally to deliver a seamless end-to-end shipping experience for sellers and buyers
Identify experience gaps and coordinate efforts between Product and Operations teams to implement improvements
Align with Product and Engineering to support roadmap delivery and program execution
Contribute to operational readiness with Marketplace Operations and support market strategy implementation with regional and commercial launch teams
Track and report on key performance metrics, supporting business reviews and driving follow-up actions to improve outcomes
What you will bring:
Experience in program management, business strategy, product, or marketplace operations
Ability to manage complex cross-functional initiatives and deliver measurable results
Strong analytical and strategic thinking skills, with a data-driven approach to decision-making
Experience supporting growth, adoption, and business performance in complex environments
Effective stakeholder management and clear communication skills
Ability to translate insights into actionable plans and drive execution across teams
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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