{"id":1498942,"url":"https://alion.io/job/ebr-systems-inc-customer-service-representative","title":"Customer Service Representative","company":{"id":3790005,"name":"EBR Systems, Inc","domain":"ebrsystemsinc.com","url":"https://alion.io/company/ebrsystemsinc","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-07-18T18:49:34Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-07T01:54:15Z","board_verified":false,"closed_at":"2026-11-07T01:54:15Z","days_open":111,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":110},"description":"Description\nDescription\nAbout EBR Systems\nAt EBR Systems, we're not imagining the future of cardiac care. We're building it. We are the team behind the world's first FDA-approved leadless left ventricular endocardial pacing device for heart failure. It's a breakthrough that's redefining what's possible, and it's just the beginning.\nBased in Silicon Valley, we're advancing the WiSE System, a first-of-its-kind device in cardiac rhythm management. Your work here has a direct line to patients whose lives depend on what we build. We hire people who want to solve hard problems and who care about getting it right.\nWe invest in our people as much as our technology. Expect a collaborative, transparent culture, real career growth in a fast-moving startup, competitive compensation, equity, comprehensive benefits, and generous PTO.\nIf you want your work to matter, EBR is where you belong.\nThe Opportunity\nThe Customer Service Representative serves as a key member of EBR's Commercial Operations team, supporting internal field teams and external customers through order management, inventory coordination, documentation, and operational support. This role partners closely with Sales, Clinical, Supply Chain, Manufacturing, Finance, and Quality to ensure timely product availability and an exceptional customer experience throughout the order fulfillment process. This is an onsite role 5 days per week.\nESSENTIAL AND OTHER DUTIES AND RESPONSIBILITIES\nEssential Duties and Responsibilities\nManage and fulfill incoming requests from internal and external customers.\nServe as a key operational liaison between Sales, Clinical, Supply Chain, Manufacturing, Finance, and Quality to resolve customer requests and ensure timely order fulfillment.\nMaintain accurate customer records within Salesforce\nCoordinate product, capital equipment, and accessory allocations to support commercial procedures and customer demand.\nWork cross-functionally with other departments.\nUnderstand and abide by regulations regarding HIPPA and PHI.\nProcess customer documentation requests, including product documentation, shipping documentation, certificates, and other commercial support materials.\nMaintain accurate field inventory records, reconcile inventory transactions, and support inventory audits.\nEnsure compliance with company quality procedures and applicable FDA requirements.\nReply to and forward requests for information from medical facilities and staff.\nIdentify opportunities to improve customer service processes.\nProcess customer purchase orders and sales orders within NetSuite.\nCoordinate shipments with Logistics and Supply Chain.\nMonitor order status and proactively communicate delays.\nOther Duties and Responsibilities\nOther duties as assigned.\nSUPERVISORY DUTIES\nNone\nQUALIFICATIONS\nEducation and Required Experience:\nBachelor’s (preferred) or Associate’s degree\n3+ years of customer service experience\nExperience working in a start-up, preferably a medical device or diagnostics company\nKnowledge, Skills, and Abilities:\nAbility to navigate ambiguity and rapidly changing circumstances\nAbility to work independently with minimal supervision after initial training\nComfortable learning and using medical terminology\nExcellent written and verbal communication skills\nProficiency with Microsoft Office Suite\nPreferred experience with NetSuite or similar ERP system and Salesforce or similar CRM system\nExceptional organizational skills with strong attention to detail.\nAbility to prioritize multiple competing requests.\nPhysical Requirements\nRequired to stand, walk and sit; talk or hear; use hands to finger, handle or feel objects or controls; reach with hands and arms. Required to stoop, kneel, bend, crouch and lift up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.\nSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels.\n Compensation & Benefits\nSalary Range: $65,000 - $80,000.\nAdditional Compensation: Eligible for an annual performance bonus and equity/stock options.\nComprehensive medical, dental, and vision benefits (employee only covered at 100%)\n401k program with match\nGenerous PTO\nEducation stipend\nA company-wide mandate to hire fast and hire well - recruiting is a business priority, not a back-office function here\nA mission that matters: Giving life-saving technology to patients with no other options\nEBR Systems, Inc. is an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace\n EBR Systems, Inc. does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Please refrain from solicitations at this time.","description_format":"text","description_chars":4772,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising"],"lifecycle":[{"event":"open","at":"2026-09-30T03:15:12Z"},{"event":"close","at":"2026-11-07T01:54:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/ebr-systems-inc-customer-service-representative","json_url":"https://alion.io/job/ebr-systems-inc-customer-service-representative.json","meta":{"generated_at":"2026-11-09T04:09:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3790005},"rest":"https://alion.io/mcp/rest/get_company?id=3790005"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Febr-systems-inc-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Febr-systems-inc-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Febr-systems-inc-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ebr-systems-inc-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Febr-systems-inc-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1498942}},{"tool":"search_jobs","arguments":{"company":"ebrsystemsinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1498942},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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