{"id":3607672,"url":"https://alion.io/job/ebury-senior-operations-analyst","title":"Senior Operations Analyst","company":{"id":51369,"name":"Ebury","domain":"ebury.com","url":"https://alion.io/company/ebury","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-02T09:05:31Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-02T21:49:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.\nIf you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.\nSenior Operations Analyst\nRegional Operations\nEbury Sydney Office - Hybrid: 4 days in the office, 1 day working from home per week\nWhat you’ll do\nReconciliation of client funds received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes.\nInstruction and verification of client payments, in accordance with internal processes and in line with internal SLAs.\nCompletion and verification of clients beneficiaries, in accordance with internal processes.\nConduct post-payment investigations, following up with Ebury’s Liquidity Providers and Partner Banks until full resolution.\nContact Ebury’s Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly.\nConduct updates and 4-eyes controls on client information as part of Ebury’s Ongoing Due Diligence, adhering to the relevant processes and procedures.\nReview of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate.\nHelp clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, in a manner appropriate to the nature of the query and the client in question.\nTake and act on instructions from clients interacting with Ebury offline, in accordance with internal processes.\nCommunicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed.\nSupport in the delivery of induction training for new starters as well as continue to support colleague learning and development.\nResolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel. \nSupport in ad-hoc projects within the department and wider business, as required.\nContribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk\nAdhere to all internal policies, processes and procedures.\nQuality standard, dealing with substandard work productively & constructively. \nUphold and reinforce company and departmental values.\nAbility to consistently meet Quality KPI's / SLA’s as determined by the role. \nHelp all analysts to understand accountability and importance of owning outputs.\nTakes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support.\nWhat you’ll need\n\nUnderstanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these.\n\nAdvanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates.\n\nAdvanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types.\n\nStrong communication skills, both verbal and written\n\nHighly empathetic, with strong active listening skills\n\nUnderstanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity.\n\nUnderstanding risks relevant to the payments and FX market, and the red flags that are indicators of these.\n\nClient-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations.\n\nProactive, with the ability to work effectively within a fast-paced and high pressure environment.\n\nHighly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed. \n\nDiligent, with excellent attention to detail.\n\nEffective critical thinking skills, with the ability to find solutions to problems independently.\n\nCo-operative, and comfortable working in a team environment.\n\nCurious and engaged, takes ownership of own learning journey by asking questions and seeking out new information.\n\nAdaptable, with the ability to cope with changing products, processes and procedures.\n\nMotivated and driven, with a desire to make Ebury a success. \n\nExperience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these will be considered.\n\nSkills\nProactive problem solver who takes immediate ownership of daily operational bottlenecks and independently resolves or escalates complex issues.\nCollaborative team player, with the energy to support team cohesion and mentor junior analysts to help scale Ebury’s Asia Pacific business operations.\nHighly numerate and detail-oriented, with strong analytical skills to identify patterns, errors, or data discrepancies in operational workflows.\nStrong organizational and time-management skills, with the proven ability to meet tight SLAs, multi-task, and efficiently execute daily deliverables.\nStrong interpersonal and communication skills to build seamless working relationships with immediate peers, internal departments, and external banking partners.\nAgile and highly adaptable, with a proven capacity to quickly learn, adopt, and master new products, systems, and changing operational procedures.\nWhy Ebury?\nCompetitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.\nDedicated Mentorship: Learn directly from experienced managers who are invested in your success.\nCutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.\nClear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.\nDynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.\nGenerous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.\nCentralSydneyOffice: A fantastic location with excellent transport links.\nReady to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!\nYou can also connect with me on LinkedIn - Fabienne Zigrit\nAbout us\nEbury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. \nSince its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. \nAt the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. \nThe opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.\nWe believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.\nImportant Security Notice for Job Applicants:\n Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.\nNotice to Recruitment Agencies and Search Firms:\n Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.\nAI Transparency Statement:\n Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. 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