{"id":231248,"url":"https://alion.io/job/ebury-technical-operations-engineer","title":"Technical Operations Engineer","company":{"id":51369,"name":"Ebury","domain":"ebury.com","url":"https://alion.io/company/ebury","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Terraform","optional":true}],"status":"closed","first_seen_at":"2026-08-03T16:17:17Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T15:58:29Z","board_verified":false,"closed_at":"2026-11-03T15:58:29Z","days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.\nIf you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.\nTechnical Operations Engineer \nMexico City Office - Hybrid: 4 days in the office, 1 day working from home\nWe are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business. \nWhy Ebury? \nHigh-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results. \nFocus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work. \nPersonal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference. \nCollaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported. \nContinuous Growth and Development: Benefit from our career map, regular reviews, and training opportunities to advance your career and reach your full potential.\nWhat you will do: \nTroubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams. \nVerify and document issues and bugs for accurate tracking and escalation. \nManage incidents, including communication with stakeholders and coordination with development teams. \nCollaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects. \nPartner with trusted vendors to resolve service events. \nWork with software development engineers to enhance processes and conduct code reviews. \nWork on a collaborative rotation (shifts) to cover support on different time zones. \nPerform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues. \nWhat we expect from you: \nExperience providing Level 2 (L2) support in a tech-driven business environment. \nProficient problem-solving skills and strong technical troubleshooting abilities.\nSoftware development experience, particularly with Python. \nA strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners. \nExcellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.\nEnglish proficiency is required.Nice to have: \n\nFamiliarity with AWS and/or Google Cloud, and Linux administration is a plus. \nKnowledge of Spanish or Portuguese is a bonus. \nAdditional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, Terraform, and Observability. \nNot feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.\nReady to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!\nAt Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.\n\nAbout us\nEbury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. \nSince its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. \nAt the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. \nThe opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.\nWe believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.\nImportant Security Notice for Job Applicants:\n Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.\nNotice to Recruitment Agencies and Search Firms:\n Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.\nAI Transparency Statement:\n Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. 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