{"id":1712440,"url":"https://alion.io/job/echo-technical-account-manager-east","title":"Technical Account Manager (East)","company":{"id":18327,"name":"Echo","domain":"echo.ai","url":"https://alion.io/company/echo-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":137},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T14:53:49Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:57:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.\nResponsibilities:\nOwn the technical relationship with customers from onboarding through ongoing adoption and expansion.\n\nGuide customers through implementation, integration, and best practices.\n\nTroubleshoot technical issues and coordinate with Engineering and Product to drive resolution.\n\nProactively identify risks, technical gaps, and opportunities to increase customer value.\n\nServe as the voice of the customer internally, translating feedback and needs into actionable insights.\n\nBuild strong relationships with both technical stakeholders and key decision-makers.\n\nRequirements:\n3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar.\n\nStrong technical background with the ability to understand complex environments and troubleshoot technical challenges.\n\nExperience working with enterprise B2B customers.\n\nExcellent communication skills and the ability to explain complex technical concepts clearly.\n\nStrong ownership mindset with a proactive, hands-on approach.\n\nAbility to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment.\n\nExperience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.","description_format":"text","description_chars":1585,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-02T17:41:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":99167,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":37,"reasons":["conf:0","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/echo-technical-account-manager-east","json_url":"https://alion.io/job/echo-technical-account-manager-east.json","meta":{"generated_at":"2026-10-06T00:44:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1018,"day_limit":5000,"remaining_today":3982,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18327},"rest":"https://alion.io/mcp/rest/get_company?id=18327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecho-technical-account-manager-east"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecho-technical-account-manager-east"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecho-technical-account-manager-east"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/echo-technical-account-manager-east\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecho-technical-account-manager-east"}]}