# AI Knowledge Base Analyst III

As part of EchoStar's App Development & Experience (ADX) team within Customer Experience Operations (CXO), the AI Knowledge Base Analyst III shifts the focus from writing for humans to structuring knowledge for artificial intelligence. The position solves critical AI performance challenges by ensuring source content is logically chunked, accurate, and fully optimized for retrieval by generative AI tools and the new agent desktop. By bridging the gap between frontline agent feedback and AI retrieval accuracy, this role directly improves automated bot responses and removes operational obstacles across all lines of business. What Success Looks Like (Objectives): Architect AI-optimized content using GPT best practices, including Markdown, key-value pairs, atomic writing, and semantic chunking to drive accurate chatbot retrieval Analyze over 100,000 weekly GPT prompts to perform root-cause analysis on poor or incorrect AI responses and deploy content fixes Translate frontline agent workflow pain points into actionable knowledge base content updates that align with departmental CXO performance goals Help define and pioneer best practices for knowledge management during the transition to

- **Id**: 4245343
- **Url**: <https://alion.io/job/echostar-ai-knowledge-base-analyst-iii>
- **Role**: Analytics
- **Role family**: Analytics
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Englewood, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-10-19T18:42:00Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T12:29:26Z
- **Board verified**: yes
- **Days open**: 24
- **Description format**: text
- **Description chars**: 8589
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Satellite Communications, Internet Service Providers

## Company

- **Id**: 1846584
- **Name**: EchoStar
- **Domain**: echostar.com
- **Url**: <https://alion.io/company/echostar>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Jibe

## Salary

- **Min**: 63150
- **Max**: 90000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 90000

## Technologies

- **JavaScript** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 24

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-13T12:25:59Z

## Liveness

- **Score**: 24
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.528
- **P room**: 0.45
- **Age days**: 24
- **Expected fill days**: 13
- **Reasons**: conf:1, win:tail, comp:brand
- **Computed at**: 2026-11-13T14:08:54Z

## Pay

- **Stated usd annual**: 90000
- **Is top pay**: no

---
[Page](https://alion.io/job/echostar-ai-knowledge-base-analyst-iii) · [JSON](https://alion.io/job/echostar-ai-knowledge-base-analyst-iii.json)

Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.