{"id":4245376,"url":"https://alion.io/job/echostar-field-service-manager-4","title":"Field Service Manager","company":{"id":1846584,"name":"EchoStar","domain":"echostar.com","url":"https://alion.io/company/echostar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":81,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chesapeake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63150,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T21:31:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T06:43:25Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"What Success Looks Like (Objectives):\nThe Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.\nAs a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.\nKey Responsibilities:\nSupporting new employees through training and future development\nDemonstrating and coaching behaviors that ensure quality customer service\nTraining existing Installers/Technicians on changing processes, procedures, and technologies\nConducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards\nImproving team and individual performance by working hands-on alongside the technicians\nManaging fleet-related processes including vehicle maintenance and upkeep\nAddressing escalated customer and/or employee issues\nCore Skills, Competencies, and Key Experiences (What you’ll bring)\nSkills and Qualifications:\nA strong competency in leading, developing, mentoring, and coaching\nAbility to read and interpret safety rules, operating and maintenance instructions, and procedure manuals\nAbility to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports\nAbility to write reports and correspondence\nExcellent presentation, facilitation, and communication skills\nAbility to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle\nAbility to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)\nWillingness to work flexible hours, including 45+ hours a week, including weekends\nVisa sponsorship not available for this role\nSalary Range\nCompensation: $63,150.00/Year - $90,000.00/Year\nAbout Our Department\nThe In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.\nAbout Our Company\nEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.\nToday, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.\nBenefits\nWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.\nThe base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.\nCandidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.\nThe posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.\nWe pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.\nEchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact  if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.\nClick the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English /Spanish)\nThe Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.\nAs a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.\nKey Responsibilities:\nSupporting new employees through training and future development\nDemonstrating and coaching behaviors that ensure quality customer service\nTraining existing Installers/Technicians on changing processes, procedures, and technologies\nConducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards\nImproving team and individual performance by working hands-on alongside the technicians\nManaging fleet-related processes including vehicle maintenance and upkeep\nAddressing escalated customer and/or employee issues\nSkills and Qualifications:\nA strong competency in leading, developing, mentoring, and coaching\nAbility to read and interpret safety rules, operating and maintenance instructions, and procedure manuals\nAbility to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports\nAbility to write reports and correspondence\nExcellent presentation, facilitation, and communication skills\nAbility to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle\nAbility to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)\nWillingness to work flexible hours, including 45+ hours a week, including weekends\nVisa sponsorship not available for this role","description_format":"text","description_chars":8163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-11-13T12:25:59Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.295,"p_room":0.35,"age_days":39,"expected_fill_days":13,"reasons":["conf:1","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/echostar-field-service-manager-4","json_url":"https://alion.io/job/echostar-field-service-manager-4.json","meta":{"generated_at":"2026-11-15T12:34:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846584},"rest":"https://alion.io/mcp/rest/get_company?id=1846584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fechostar-field-service-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fechostar-field-service-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fechostar-field-service-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/echostar-field-service-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fechostar-field-service-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4245376}},{"tool":"search_jobs","arguments":{"company":"echostar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4245376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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