{"id":3815910,"url":"https://alion.io/job/eci-network-operations-center-engineer","title":"Network Operations Center Engineer","company":{"id":3810727,"name":"ECI","domain":"eci.com","url":"https://alion.io/company/eze-castle-integrations","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-05T05:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T13:14:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Opportunity: \nECI has an exciting opportunity for a Network Operation Center Engineer - Monitoring, who will be responsible for providing 24x7 monitoring, operations, and support services for our global customers.\nIn this role, you will troubleshoot network and system devices, support LAN/WAN infrastructure, and respond to Level 1 and 2 service tickets. You will collaborate closely with your team and escalate issues to higher support levels as needed.\nThis is an onsite role.\nWhat you will do:\nResolve Level 1 and 2 network and system support cases, incidents, and work orders related to end-user issues, both on-premises and in cloud infrastructure, following ECI-defined SLAs.\nSet client expectations appropriately throughout the troubleshooting process, ensuring a customer-centric approach. Manage incidents via the ServiceNow tool and adhere to client escalation procedures while handling direct customer calls.\nValidate incidents and requests from a centralized management system, addressing issues such as alarm verification, routing protocol/switching issues, connectivity problems, and hardware impairments.\nPerform initial troubleshooting, problem analysis, and isolation of network or system events in accordance with incident management guidelines.\nFollow ECI change control processes for network device changes, IOS upgrades, disk expansions, and reboots, ensuring client approvals are obtained.\nProvide quality, timely, and accurate end-to-end support for all issues within your functional area, including documentation and tracking in the ticketing system.\nMaintain WAN links and engage third parties, such as ISPs, for circuit impairments and hardware/bandwidth issues.\nCoordinate continuously with collaboration teams and respond to emails promptly, ensuring clear communication with stakeholders.\nProvide input and feedback for the development and improvement of the department and ECI.\n\n Who you are:\nBachelor’s degree in information technology, Computer Science, or a related field, with 3+ years of relevant experience in network and system support and monitoring.\nExcellent communication skills, with the ability to articulate technical information to non-technical audiences and summarize key information effectively.\nProficient problem-solving and troubleshooting skills, with the ability to analyze system problems and drive corrective actions.\nGood documentation skills and the ability to absorb and retain information quickly.\nHighly self-motivated and directed, willing to work in a 24x7x365 environment.\nExperience in configuration, management, and monitoring of routers, switches, Cisco ASA, FTDs, Palo Alto firewalls, and Meraki WLCs.\nFamiliarity with server/workstation support, including Active Directory, LDAP, WMI, and SNMP in Windows and Linux environments.\nExperience with cloud platforms such as Azure, AWS, Google, and Microsoft 365 suite.\nKnowledge of physical and virtual server technologies, including RAID/Storage, SAN, and OS.\nExperience with virtualization solutions like Hyper-V and VMware.\nCertifications such as CCENT, CCNA, CCNP, PCNSE, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solution Expert (MCSE), Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft Certified: Azure Solutions Architect Expert are preferred, along with knowledge of TCP/IP and Cisco routing/switching technologies.\n\nBonus points if you have:\nCapable of multitasking in a high-volume environment and effectively prioritizing tasks under pressure.\nStrong interpersonal and presentation skills.\nExperience with Managed Service Providers (MSP) & Familiarity with the ServiceNow tool.\nExperience with monitoring tools like LogicMonitor, ConnectWise Automate, RMM, or SolarWinds.\n\nECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!\nLove Your Job, Share Your Technology Passion, Create Your Future Here!\n#LI-Onsite","description_format":"text","description_chars":4260,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-05T16:02:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":49,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/eci-network-operations-center-engineer","json_url":"https://alion.io/job/eci-network-operations-center-engineer.json","meta":{"generated_at":"2026-11-07T13:16:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3810727},"rest":"https://alion.io/mcp/rest/get_company?id=3810727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feci-network-operations-center-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feci-network-operations-center-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feci-network-operations-center-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eci-network-operations-center-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feci-network-operations-center-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815910}},{"tool":"search_jobs","arguments":{"company":"eci.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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