{"id":3900120,"url":"https://alion.io/job/eci-program-manager-ai-adoption-service","title":"Program Manager, AI Adoption Service","company":{"id":3810727,"name":"ECI","domain":"eci.com","url":"https://alion.io/company/eze-castle-integrations","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","Stamford, United States","Chicago, United States","Houston, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Microsoft Project","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"DLP","optional":true}],"status":"live","first_seen_at":"2026-11-06T07:00:00Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T21:29:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Program Manager – AI Adoption Service\nJob Description\nRole Summary\nThe Program Manager (AI Adoption Service) is a client-facing delivery lead responsible for translating strategy into execution across AI adoption engagements. This role functions as a hybrid Program Manager / Project Manager, combining cross-workstream coordination and stakeholder alignment with hands-on ownership of day-to-day project execution. The individual in this role serves as the operational backbone of the engagement—owning scope, schedule, RAID, stakeholder communications, decision tracking, and delivery coordination across multiple workstreams—while ensuring readiness, enablement, governance, and adoption activities remain aligned to client objectives, contractual deliverables, and measurable business outcomes.\nKey Responsibilities\nProject planning & controls: Build, maintain, and actively manage the integrated project plan across workstreams, milestones, dependencies, owners, and critical path items; proactively address slippage, sequencing issues, and resource conflicts to keep delivery on track.\nDay-to-day project ownership: Act as the de facto project manager for the team by driving weekly priorities, coordinating deliverables, following up on open actions, and ensuring work moves forward between formal status meetings.\nClient leadership & facilitation: Serve as the day-to-day client lead for execution; facilitate working sessions, steering meetings, and status reviews; drive alignment across IT, security, compliance, business stakeholders, and executive sponsors.\nCross-functional delivery orchestration: Coordinate delivery across internal SMEs and client resources spanning adoption/change management, technical architecture, security/compliance, data readiness, Copilot Studio/agents, and end-user enablement.\nDeliverables management: Own the delivery calendar for workshops, training sessions, communications, assessments, and reporting deliverables; ensure each output has clear ownership, review cycles, due dates, dependencies, and acceptance criteria.\nStatus reporting & executive communication: Produce weekly status updates and executive-ready readouts that summarize progress, milestone health, key accomplishments, risks/issues, upcoming decisions, and remediation plans.\nRAID & change control: Maintain RAID logs, action and decision registers, and escalation paths; manage change requests and scope adjustments in alignment with the SOW, timeline, dependencies, and commercial impact.\nTeam coordination & accountability: Keep internal and client team members aligned on priorities, decisions, deadlines, and next steps; ensure meetings end with clear owners and timelines, and follow through to closure.\nAdoption measurement: Partner with internal and client stakeholders to define success measures, establish baselines, and track KPIs such as usage, training participation, scenario adoption, stakeholder satisfaction, and business value indicators.\nReadiness & remediation tracking: Monitor progress against readiness findings and remediation actions tied to governance, security, technical prerequisites, and organizational change activities so adoption blockers are surfaced and resolved early.\nContinuous improvement: Capture lessons learned, improve templates and playbooks, and help standardize repeatable delivery methods that support a scalable AI adoption services model.\nEngagement growth support: Identify renewal, expansion, and adjacent-service opportunities; coordinate the operational inputs required for proposals, change orders, and updated SOWs.\nRequired Qualifications\n5+ years of experience as a client-facing Project Manager, Program Manager, or delivery lead managing technology initiatives in consulting, professional services, or managed services environments.\nDemonstrated success owning day-to-day project execution, including scope, schedule, communications, RAID, dependency management, deliverables tracking, and—where applicable—budget oversight against SOW-defined commitments.\nStrong experience acting as the operational point person across internal teams and client stakeholders, with the ability to drive alignment, decisions, follow-through, and accountability in complex environments.\nWorking knowledge of Microsoft 365 platforms including Teams, SharePoint, OneDrive, and Exchange, with familiarity in Microsoft 365 Copilot concepts, rollout considerations, and adoption challenges.\nComfort partnering with security, compliance, governance, and technical stakeholders while managing delivery risk in regulated or risk-sensitive environments.\nStrong written and verbal communication skills with the ability to convert detailed project status into clear executive summaries, steering updates, client-facing communications, and team action plans.\nProficiency with PM tooling such as Microsoft Project, Planner, Teams, Excel, and related collaboration/reporting tools, along with disciplined project hygiene across meeting notes, action logs, decision logs, and status reporting.\nAbility to manage ambiguity, adapt to evolving client priorities, and maintain delivery momentum while balancing structure with flexibility.\nPreferred Qualifications\nExperience delivering adoption and change management programs, including champions networks, role-based training, communications plans, office hours, and end-user support models.\nExperience with Microsoft Purview, DLP, information protection, retention, or related governance/compliance toolsets that influence AI readiness and deployment decisions.\nExposure to AI enablement initiatives such as Microsoft 365 Copilot, Copilot Studio, automation, agents, prompt libraries, and value realization frameworks.\nExperience building or operationalizing KPI dashboards, adoption scorecards, or executive reporting for technology transformation programs.\nPMP, PgMP, Prosci, or equivalent certification, or demonstrably equivalent experience leading structured enterprise delivery programs.\nExperience in financial services, asset management, private equity, hedge funds, or other highly regulated industries.\nSuccess Metrics\nFirst 90 Days\nEstablish core program and project governance across assigned engagements, including status cadence, RAID process, action and decision tracking, change control, stakeholder map, and executive reporting templates.\nSuccessfully onboard and assume day-to-day delivery ownership of 1–3 active client engagements or internal pilots, with documented scope, timeline, workstream structure, success measures, and escalation paths.\nProduce consistent, executive-ready weekly status reporting that gives leadership and clients clear visibility into progress, risks, decisions needed, dependencies, and next steps.\nCreate structure and accountability for the team by ensuring deliverables, action items, and decisions are clearly tracked, assigned, and progressed between meetings.\nStand up adoption and readiness reporting with defined baselines, target measures, and recurring review cadence for usage, participation, scenario adoption, and remediation progress.\nDemonstrate strong delivery management by keeping key milestones on track, surfacing risks early, and driving timely resolution of blockers before they materially affect delivery commitments.\nOngoing\nMaintain a high standard of on-time, on-scope delivery across active engagements, with clear visibility into milestone health, dependencies, resourcing needs, and client decisions required to stay on plan.\nConsistently operate as the team’s day-to-day project lead, ensuring priorities are clear, follow-ups are actioned, and delivery momentum is maintained across internal and client stakeholders.\nMaintain strong project hygiene, including current RAID logs, action and decision registers, meeting summaries, stakeholder communications, and change control documentation.\nDrive measurable adoption outcomes by improving active usage, training completion, scenario adoption, stakeholder engagement, and other client-defined value metrics over the life of the engagement.\nReduce delivery risk by proactively identifying blockers, managing escalations appropriately, and ensuring readiness or governance gaps are tracked through remediation.\nEarn positive feedback from clients and internal stakeholders based on responsiveness, clarity of communication, meeting effectiveness, and overall delivery confidence.\nSupport renewal and expansion efforts by identifying logical next steps, documenting unmet opportunities, and helping translate successful outcomes into follow-on proposals or SOW updates.\nContribute to service maturity by improving templates, delivery artifacts, playbooks, and reporting approaches that make the AI Adoption Service more repeatable and scalable.\nWork Location & Travel\nHybrid/remote with occasional travel to client sites as needed for workshops, executive briefings, and key program milestones.\nECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the base salary range for this role is $150,000-$160,000 with a 15% target bonus, plus flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!\nLove Your Job, Share Your Technology Passion, Create Your Future Here!\nECI is an equal opportunity employer. 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