{"id":3698268,"url":"https://alion.io/job/eci-senior-network-escalation-engineer-2","title":"Senior Network Escalation Engineer","company":{"id":3810727,"name":"ECI","domain":"eci.com","url":"https://alion.io/company/eze-castle-integrations","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FortiGate","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"VPN","optional":false},{"name":"Ansible","optional":true},{"name":"Azure","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-03T08:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T05:40:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.\nAt ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.\nPosition Summary\nAs a Senior Network Engineer at ECI, you will work within a global team managing client network infrastructure as part of an integrated, proactive service spanning observability and operations through architecture and resiliency. You will resolve complex incidents, deliver network changes, investigate recurring problems, and improve reliability through automation, assessment, and knowledge sharing. Working with engineering, architecture, security, and service teams, you will help prevent issues, strengthen operational readiness, and enable colleagues to handle routine work safely.\nThis is an onsite role within a global, follow-the-sun team providing 24x7 coverage. Working days and hours vary by location and assigned rotation, with some flexibility required to support coordinated global coverage.\nPosition Responsibilities\nSupport global service coverage with clear handoffs documenting client impact, diagnostic evidence, next actions, and ownership.\nResolve complex routing, switching, wireless, firewall, VPN, certificate, and performance issues within approved standards; escalate high-risk or nonstandard decisions to technical leadership.\nInvestigate recurring incidents, document root cause findings and corrective actions, and coordinate with technical teams, vendors, and carriers to deliver lasting fixes.\nProvide accurate impact, recovery, and remediation updates to incident coordinators and client-facing teams, supporting clear communication without owning the wider incident or client relationship.\nValidate network assessments and automated findings against technical evidence, prioritize compliance, vulnerability, and lifecycle risks, and track remediation. Use manual review where automation is unproven and follow security policy for corrective actions.\nPlan and execute complex changes, maintenance, and upgrades with risk assessment, testing, rollback, and post-change validation under approved change controls.\nImplement approved designs, office deployments, VPN solutions, and network refreshes. Partner with architecture and delivery teams to ensure resiliency, observability, supportability, and readiness for ongoing operations.\nSupport client onboarding, offboarding, and service transitions by validating inventory, access, monitoring, documentation, and support ownership.\nEnable shift-left by developing tested runbooks and mentoring colleagues to handle routine work safely, with appropriate access, training, rollback steps, escalation guidance, and outcome checks.\nIdentify automation opportunities and work with development teams on requirements, acceptance testing, adoption, and measurable benefits. Use approved AI tools for troubleshooting, documentation, and scripting with human review and client-data protection.\nContribute recommendations to service reviews and deliver planned reliability improvements that reduce repeat incidents, manual effort, change failures, and network risk.\nPosition Requirements\nBachelor’s degree in a related field or an equivalent combination of education and relevant experience.\nAt least 8 years of network support and project delivery experience, including complex troubleshooting, controlled changes, and reliability improvement.\nStrong experience applying ITIL best practices for incident management, change enablement, and problem management.\nExpert level technical certifications such as CCIE or training equivalent.\nHands-on experience with Cisco Meraki, Cisco ISR and Catalyst switches, Palo Alto, and FortiGate networking equipment.\nWorking experience with Palo Alto Panorama for centralized firewall policy management, change implementation, and troubleshooting.\nAdvanced troubleshooting across routing, switching, wireless, firewalls, VPNs (GlobalProtect and AnyConnect), certificates, and network performance.\nStrong understanding of networking protocols, security principles, and best practices\nExperience delivering network changes and approved designs, including risk assessment, testing, rollback, and transition to support.\nClear written and verbal communication, strong client-service skills, and the ability to explain technical issues and manage expectations.\nAbility to write tested runbooks, mentor colleagues, and collaborate across global engineering and service teams.\nSelf-motivated, adaptable, and able to prioritize competing demands in a fast-paced team environment.\nStrong analytical skills and attention to detail in root cause investigation, network assessments, and risk prioritization.\nPractical experience with ServiceNow for incident, problem, change, and request management, plus network monitoring and observability, scripting or workflow automation, and acceptance testing; ability to validate AI-assisted work and protect client data.\nBonus points if you have:\nFortiGate certification\nExperience with automation and infrastructure-as-code tools such as Ansible, Rundeck, and Terraform\nExperience with LogicMonitor monitoring and Microsoft Azure networking or cloud infrastructure\nExperience with Managed Service Providers (MSP)\nFinancial Services Industry experience\nWorking Conditions\nAbility to work in an independent environment with moderate supervision\nAbility to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)\nOccasional schedule adjustments or additional hours may be required for planned maintenance, project delivery, or service incidents, depending on local coverage arrangements.\nAbility to travel for business when necessary.\nAbility to be flexible and successfully respond to multiple work pressures\nSitting for extended periods of time\nDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components\nAbout ECI\nECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally. \nECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $130,000 annually (depending on experience & location), plus variable with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!","description_format":"text","description_chars":7366,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-03T18:44:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":49,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/eci-senior-network-escalation-engineer-2","json_url":"https://alion.io/job/eci-senior-network-escalation-engineer-2.json","meta":{"generated_at":"2026-11-08T07:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3810727},"rest":"https://alion.io/mcp/rest/get_company?id=3810727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feci-senior-network-escalation-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feci-senior-network-escalation-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feci-senior-network-escalation-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eci-senior-network-escalation-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feci-senior-network-escalation-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3698268}},{"tool":"search_jobs","arguments":{"company":"eci.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3698268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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