{"id":2570748,"url":"https://alion.io/job/eclerx-analyst-13","title":"Analyst","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":59,"open_postings":164,"ghost_share":0.677,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-04-17T05:49:40Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-10-15T14:24:19Z","board_verified":true,"closed_at":null,"days_open":181,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":180},"description":"Lead Voice of Consumer (VoC) programs including surveys, reviews, and feedback analysis\nDesign, manage, and analyze Net Promoter Score (NPS), CSAT, CES programs across customer touchpoints\nPerform social media listening and sentiment analysis across platforms (Twitter/X, Instagram, Facebook, forums, etc.)\nAnalyse web and app performance metrics using tools like Adobe Analytics, Google Analytics, Amplitude etc.\nAnalyze data from offline touch points and other physical customer interaction channels to generate actionable insights on customer experience and business performance.\nIdentify customer journeys, drop-offs, and behavioural patterns across digital touch points\nIdentify key customer pain points, trends, and emerging issues through data\nBuild dashboards and reports using Power BI, Tableau, or similar visualization tools\nTranslate data into actionable insights, compelling narratives, and strategic recommendations (data storytelling)\nCollaborate with digital, marketing, product, and CX teams to drive improvements\nManage client communication and ensure timely delivery of insights and reports\nDrive closed-loop feedback mechanisms and continuous improvement initiatives.","description_format":"text","description_chars":1187,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-14T22:52:57Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.057,"p_room":0.28,"age_days":180,"expected_fill_days":22,"reasons":["conf:3","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-analyst-13","json_url":"https://alion.io/job/eclerx-analyst-13.json","meta":{"generated_at":"2026-10-15T17:05:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25824,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7203},"rest":"https://alion.io/mcp/rest/get_company?id=7203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feclerx-analyst-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feclerx-analyst-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feclerx-analyst-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eclerx-analyst-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feclerx-analyst-13"}]}