{"id":1115913,"url":"https://alion.io/job/eclerx-operations-manager-call-center","title":"Operations Manager Call Center","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":69,"open_postings":137,"ghost_share":0.511,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":138000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-16T07:46:43Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-02T20:43:49Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":15},"description":"Operations Manager Call Center\nLocation: Lima, PE\nType: Full-time\nSummary\nBuscamos un Operations Manager con experiencia para liderar y supervisar la planificación estratégica y la ejecución táctica de las operaciones de contact center y back-office. Esta posición será responsable de liderar y gestionar actualmente a más de 60 colaboradores, con una proyección de crecimiento a más de 100, impulsando iniciativas de mejora continua orientadas a optimizar la experiencia del cliente, la eficiencia operativa y el cumplimiento de los objetivos financieros del centro.\nResponsibilities\nLiderar y supervisar equipos, brindando orientación, retroalimentación y seguimiento para asegurar el cumplimiento de los estándares de calidad y desempeño.\n\nActuar como principal punto de contacto operativo con el cliente, liderando reuniones, calibraciones, revisiones de desempeño y asegurando el cumplimiento oportuno de los entregables y reportes requeridos.\n\nMonitorear el cumplimiento de métricas clave, identificar oportunidades de mejora, gestionar planes de acción y resolver incidentes operativos relevantes.\n\nCoordinar auditorías y evaluaciones de desempeño, identificando necesidades de capacitación y desarrollo, con especial foco en los colaboradores de menor desempeño.\n\nFomentar la comunicación, integración y compromiso del equipo mediante reuniones, sesiones grupales e iniciativas orientadas al trabajo en equipo, la retención y el desarrollo de carrera.\n\nAsegurar la implementación de las directrices de la alta dirección, el cumplimiento de las políticas organizacionales y la adhesión a los estándares de seguridad de la información.\n\nCualquier otra función que se considere relevante y necesaria.\n\nEligibility Requirements\nTítulo universitario en Administración, Recursos Humanos, Ingeniería Industrial o carreras afines.\nMínimo 5 años de experiencia en entornos de Call Center/Contact Center, con experiencia comprobada liderando y gestionando equipos de más de 100 colaboradores.\nDominio avanzado de inglés (C1).\nSólidas habilidades de liderazgo, gestión de personas y manejo de stakeholders, con capacidad para motivar, desarrollar y dirigir equipos de manera efectiva.\nExcelentes habilidades organizativas, analíticas, de resolución de problemas y atención al detalle, con capacidad para gestionar múltiples prioridades y cumplir con plazos en entornos dinámicos.\nFuertes habilidades de comunicación y gestión de relaciones con clientes, manteniendo un alto nivel de profesionalismo y ética en el trabajo.\nManejo de Microsoft Office, incluyendo Outlook, Word y Excel a nivel intermedio.\nDisponibilidad para laborar en San Isidro de lunes a viernes. \nFlexibilidad para adaptarse a las necesidades cambiantes del negocio y disponibilidad para trabajar en turnos, fines de semana o feriados, de ser necesario.\n\nAbout eClerx\neClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.\nThe firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.\nFor more information, visit www.eclerx.com\nYou can also find us on:\nhttps://www.linkedin.com/company/eclerx/\nhttps://www.indeed.com/cmp/Eclerx/about\nhttps://www.glassdoor.com/eClerx\neClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here","description_format":"text","description_chars":4126,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-22T15:45:02Z"}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.589,"p_room":0.9,"age_days":15,"expected_fill_days":37,"reasons":["conf:12","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-operations-manager-call-center","json_url":"https://alion.io/job/eclerx-operations-manager-call-center.json","meta":{"generated_at":"2026-10-03T04:31:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4778,"day_limit":5000,"remaining_today":222,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}