{"id":1115920,"url":"https://alion.io/job/eclerx-operations-specialist-3","title":"Operations Specialist","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":74,"open_postings":129,"ghost_share":0.512,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"OCR","optional":false}],"status":"live","first_seen_at":"2026-09-18T18:46:58Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-25T16:35:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"Operations Specialist\nLocation: Essen, Dortmund, and Dusseldorf, Germany\nType: Full-time Remote\nJob Summary\nThe Operations Specialist is the highest-volume, most standardized role in the delivery model, forming the transactional backbone for both performing-loan servicing and early-stage (Intensivbetreuung-equivalent) collections outreach. This tier covers the bulk of repeatable, system-driven activity across the German mortgage lifecycle - from document intake through payment processing to early-arrears follow-up.\nResponsibilities\nProcess payments and reconcile accounts for existing serviced loans and Prolongation/Anschlussfinanzierung renewals\n\nScan and OCR-extract incoming documents - Schufa reports, income evidence (Lohnabrechnungen), and notary/Grundbuch correspondence\n\nDeliver event-based alerts, including Zinsbindung-expiry triggers that feed the Anschlussfinanzierung outreach window and early-warning/covenant triggers\n\nConduct first-line collections outreach for early-stage arrears (Stage 1-2, pre-Sanierung) accounts\n\nProvide Tier 1 borrower support for routine servicing inquiries (balances, statements, payment history)\n\nMaintain data entry accuracy across servicing and collections systems\n\nEligibility Requirements\nDeep mortgage domain expertise across Mortgage servicing and extension/renewal processes\n\nGerman language proficiency at B1-B2 level, sufficient for structured phone and written borrower interactions\n\nHigh data entry accuracy and comfort navigating multiple servicing/OCR systems\n\nClear, professional phone communication skills for collections and Tier 1 support\n\nAbility to complete a structured four-week onboarding covering German mortgage product basics (Zinsbindung, Tilgung structures), platform systems, and customer-service standards\n\nWorking awareness of GDPR/BDSG data-handling requirements when processing Schufa and income data\n\nCompleted secondary education (Abitur, Realschulabschluss, or equivalent) plus relevant BPO/contact-center or back-office processing experience\n\nGerman B1-B2 certified proficiency\n\nPrior exposure to OCR/document-processing or servicing platforms preferred\n\nNo banking degree required - this tier is designed for standardized, high-volume execution rather than credit judgment\n\neClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.\nThe firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.\nFor more information, visit www.eclerx.com\nYou can also find us on:\nhttps://www.linkedin.com/company/eclerx/\nhttps://www.indeed.com/cmp/Eclerx/about\nhttps://www.glassdoor.com/eClerx\neClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"German","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-22T15:45:02Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.559,"p_room":0.9,"age_days":6,"expected_fill_days":14,"reasons":["conf:3","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-operations-specialist-3","json_url":"https://alion.io/job/eclerx-operations-specialist-3.json","meta":{"generated_at":"2026-09-26T00:12:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":97,"day_limit":5000,"remaining_today":4903,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}