{"id":1115910,"url":"https://alion.io/job/eclerx-process-manager-3","title":"Process Manager","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":68,"open_postings":133,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T11:13:35Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T05:57:53Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":15},"description":"PROFILE SUMMARY\nThis could be lateral for SPM or for promotion of PM to SPM position after 6 months excellent performance.\nUsual eClerx conditions for tenure.\nOnly for employees currently employed in TSX or AM programs at any eClerx location in India.\nPossess a valid Indian passport or be able to get passport in less than 2 weeks, if selected.\nManage large teams including Process Managers, APMs, Team Leaders, and Analysts.\nOwn and deliver on SLAs, KPIs, and business performance targets.\nDrive customer experience improvements and enhance outcomes.\nAnalyze performance data and provide insights to optimize operations.\nEnsure effective workforce planning, capacity management, and cost optimization.\nMonitor and improve team engagement, retention, and leadership development.\nPerform Bottom Quartile Management.\nHold periodic meetings, discuss task delegation and review issues.\nConduct team huddles and meetings to discuss operational updates.\nBuild team spirit through group sessions, activities, and projects.\nAdvocate and follow organizational policies and procedures.\nEnsure all client deliverables met within timelines.\nEnsure productivity/quality enhancement and process meet all metrics.","description_format":"text","description_chars":1199,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-22T15:45:02Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.337,"p_room":0.9,"age_days":15,"expected_fill_days":37,"reasons":["conf:10","stale_co","evergreen","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-process-manager-3","json_url":"https://alion.io/job/eclerx-process-manager-3.json","meta":{"generated_at":"2026-10-01T13:22:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4977,"day_limit":5000,"remaining_today":23,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}