{"id":1115922,"url":"https://alion.io/job/eclerx-program-manager-4","title":"Program Manager","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":136,"ghost_share":0.507,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":116000,"period":"year","method":"role_country_seniority_unknown","sample_n":138},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T18:48:49Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-30T18:56:38Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":11},"description":"Program Manager\nLocation: Essen, Dortmund, Dusseldorf, Germany\nType: Full-time, Remote\nJob Summary\nThe Program Manager is the senior control-tower role for the engagement, owning SLA performance, vendor governance, and escalation management across both the performing-loan servicing stream and the modification/coordination stream. The role is the named point of contact for the bank's stakeholders and is responsible for recognizing when a file must be handed off to a BaFin-licensed credit servicer under the KrZwMG rather than continuing to be processed in-house.\nResponsibilities\nOwn end-to-end process management and the contract deliverable relationship with the client bank\n\nMonitor SLA performance across payment processing, document turnaround, and modification-intake cycle times\n\nCollaborate with Account Management team for solution and Client request, challenges and esclations\n\nOversee workflow allocation across the Document Coordinator, Operations Specialist, and Loan Coordinator functions\n\nManage escalations, including files that must transition from performing-loan servicing into Intensivbetreuung, Sanierung, or Abwicklung-equivalent handling\n\nMaintain quality assurance oversight across all file types and audit readiness for BaFin/Bundesbank reporting cycles\n\nServe as the liaison point for BaFin-related reporting cadence, coordinating documentation flow to the bank's licensed credit-servicer function where NPL-classified (KrZwMG) work applies\n\nManage team coordination, budget, and headcount planning across the 20-FTE delivery model\n\nEligibility Requirements\nDeep mortgage domain expertise across servicing and extension/renewal processes\n\nProcess and vendor management leadership, with experience running SLA-governed delivery teams\n\nGerman fluency at a business/native level\n\nWorking knowledge of MaRisk Markt/Marktfolge governance principles and the KrZwMG licensed-credit-servicer boundary, to correctly route non-performing files\n\nStructured governance cadence discipline - daily operations reviews, weekly KPI reporting, monthly business reviews\n\nBank-commercial training plus Bankfachwirt/Bankbetriebswirt certification, or an equivalent business/finance degree\n\n5+ years of mortgage operations or outsourced-delivery vendor management experience\n\nGerman C1/native fluency; English business fluency for Madrid and global reporting lines\n\nExperience managing regulated financial-services delivery teams preferred\n\neClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.\nThe firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.\nFor more information, visit www.eclerx.com\nYou can also find us on:\nhttps://www.linkedin.com/company/eclerx/\nhttps://www.indeed.com/cmp/Eclerx/about\nhttps://www.glassdoor.com/eClerx\neClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here","description_format":"text","description_chars":3741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-22T15:45:02Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.395,"p_room":0.75,"age_days":11,"expected_fill_days":12,"reasons":["conf:6","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-program-manager-4","json_url":"https://alion.io/job/eclerx-program-manager-4.json","meta":{"generated_at":"2026-10-01T01:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":920,"day_limit":5000,"remaining_today":4080,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}