{"id":3744649,"url":"https://alion.io/job/eclerx-senior-analyst-42","title":"senior analyst","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":68,"open_postings":206,"ghost_share":0.539,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Power BI","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-11-04T11:03:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T06:00:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Process Manager - Technology Operations Delivery\nJob Description & Role Profile\nFunctionTechnology Operations - Client Service DeliveryIndustryTechnology-enabled Analytics & Competitive Intelligence ServicesLevel / DesignationProcess Manager ShiftGeneral Shift (may require alignment with client time zones)Minimum Experience5-9 years in service delivery / operations management, including direct client-facing and team leadership experience EducationGraduate (Bachelor's degree), any discipline; Business, Engineering, or Analytics preferred. PMP / Six Sigma certification an advantageRole Summary\nThe Process Manager - Technology Operations Delivery owns end-to-end delivery of competitive intelligence and analytical services for eClerx clients across online retail, fashion, MRO, manufacturing & distribution (M&D), and hi-tech computing industries. The role is accountable for day-to-day operations management, SLA adherence, client relationship and expectation management, and escalation handling, while driving hands-on use of AI tools such as ChatGPT and Claude to deliver faster, higher-quality insights and run lean, largely self-sufficient operations. The incumbent works closely with the immediate delivery team, cross-functional stakeholders, and client counterparts to ensure consistent, scalable, and error-free service delivery.\nKey Responsibilities\nService Delivery & Operations Management\nOwn day-to-day delivery of services to clients across online retail, fashion, MRO, M&D, and hi-tech computing accounts, ensuring consistent quality and turnaround.\n\nPlan, sequence, and monitor daily/weekly team workload to meet delivery commitments and client timelines.\n\nEnsure adherence to defined SLAs (turnaround time, accuracy, coverage) and proactively identify and resolve deviations.\n\nDrive smooth roll-out, set-up, and steady-state delivery of new competitive intelligence and analytical service lines.\n\nClient Management & Escalation Handling\nAct as a primary point of contact for assigned clients, managing expectations on scope, timelines, and deliverable quality.\n\nOwn client escalations end-to-end - identify root cause, coordinate corrective action with the team, and close the loop with the client.\n\nBuild and sustain strong client relationships through regular connects, business reviews, and transparent communication.\n\nTranslate client feedback into actionable process or delivery improvements.\n\nReporting & Performance Management\nDesign and maintain internal and external dashboards/reports tracking delivery metrics, SLA performance, quality, and productivity.\n\nPresent delivery performance, risks, and improvement plans to internal leadership and client stakeholders on a regular cadence.\n\nUse data to identify trends, bottlenecks, and early-warning signals across accounts.\n\nAI-Enabled Operations & Insight Delivery\nUse AI tools such as ChatGPT and Claude hands-on to generate, validate, and package insights and analysis for client delivery.\n\nIdentify and implement opportunities to automate repetitive research, data-processing, and reporting tasks, reducing manual effort and turnaround time.\n\nBuild and refine prompts, templates, and lightweight AI-enabled workflows that let the team run day-to-day operations with minimal manual intervention.\n\nEvaluate and recommend the right AI tool/approach for a given task based on accuracy, cost, and data-privacy considerations.\n\nProcess Design & Continuous Improvement\nDesign, document, and deploy standard operating procedures (SOPs) and quality checks to ensure error-free, consistent delivery.\n\nApply systems thinking to identify process gaps, redundancies, and single points of failure across the delivery workflow.\n\nDrive continuous improvement initiatives with quality/process teams and measure impact of changes.\n\nMaintain business continuity and cross-training plans for critical processes.\n\nTeam & Stakeholder Management\nLead, mentor, and manage the performance of the immediate delivery team, including workload distribution and skill development.\n\nCoordinate with internal teams (technology, quality, training, HR) to resolve operational dependencies.\n\nPartner with cross-functional and leadership stakeholders on capacity planning, hiring, and account growth discussions.\n\nSkills & Qualifications\nBachelor's degree (Graduate) in any discipline; Business, Engineering, Analytics, or related field preferred.\n\n6-9 years of experience in service delivery / operations management, ideally within technology, analytics, or research/KPO services, including direct client management.\n\nDemonstrated experience managing SLAs, delivery metrics, and client escalations in a B2B services environment.\n\nExposure to competitive intelligence, market/business research, or analytics service delivery is a strong plus.\n\nHands-on, practical experience using AI tools such as ChatGPT and Claude for insight generation, analysis, and process automation.\n\nSkilled in prompt engineering - writing, testing, and refining prompts for consistent, accurate outputs.\n\nExperience designing lightweight AI-enabled workflows/agents that combine data lookup, reasoning, and task completion with minimal manual oversight.\n\nStrong project management and delivery planning skills - able to plan, sequence, and track multi-workstream delivery.\n\nHands-on with data - comfortable working in Excel/Power BI or similar tools to build reports, dashboards, and drive data-based decisions.\n\nSystems thinking - able to see how processes, tools, and teams interact, and design for scale and resilience.\n\nExperience designing, developing, and deploying processes and SOPs that ensure error-free delivery.\n\nProven ability to work with and present to senior leadership and client stakeholders.\n\nExperience working with cross-functional, matrixed, or global teams across time zones.\n\nSoft Skills\nExcellent verbal and written communication skills, with the ability to manage client conversations confidently.\n\nStrong stakeholder management and interpersonal skills across functions and geographies.\n\nStructured, analytical problem-solver who is comfortable with ambiguity.\n\nProactive, detail-oriented, and able to operate independently under deadline pressure.\n\nCalm and solution-oriented in escalation and high-pressure situations.","description_format":"text","description_chars":6272,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-11-04T12:51:25Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:0","stale_co","evergreen","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-senior-analyst-42","json_url":"https://alion.io/job/eclerx-senior-analyst-42.json","meta":{"generated_at":"2026-11-09T15:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7203},"rest":"https://alion.io/mcp/rest/get_company?id=7203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feclerx-senior-analyst-42"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feclerx-senior-analyst-42"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feclerx-senior-analyst-42"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eclerx-senior-analyst-42\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feclerx-senior-analyst-42"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3744649}},{"tool":"search_jobs","arguments":{"company":"eclerx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3744649},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}