# Senior Process Manager

Key Responsibilities: Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs Perform customer circuit grooms and reconfigurations during maintenance windows Conduct pre- and post-activity health checks, verification, and rollback planning Monitor network performance and ensure zero service impact during changes Create and update detailed Methods of Procedure for upgrades and grooms Document all activities in ticketing systems and provide clear status updates Troubleshoot issues during activities and escalate when necessary Required Skills & Experience: 3+ years hands-on experience with Ciena, Nokia 1830 PSS, and/or Infinera DWDM platforms Strong understanding of DWDM, OTN, and coherent optics Experience performing maintenance and changes in live production networks Ability to strictly follow procedures while working on live traffic Excellent English communication skills (written and verbal) Comfortable working US night-time hours during maintenance windows (your daytime) Nice-to-Haves: Experience performing customer circuit grooms and migrations Optical certifications from Ciena, Nokia, or vendor-neutral programs Experience writing and ex

- **Id**: 4334544
- **Url**: <https://alion.io/job/eclerx-senior-process-manager-24>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Mumbai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-11T11:10:14Z
- **Employer posted date**: 2026-09-11
- **Last verified at**: 2026-11-15T10:14:20Z
- **Board verified**: yes
- **Days open**: 65
- **Description format**: text
- **Description chars**: 1308
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, Business Process Outsourcing (BPO), AI Consulting & Integration, Analytics & BI Consulting

## Company

- **Id**: 7203
- **Name**: eClerx
- **Domain**: eclerx.com
- **Url**: <https://alion.io/company/eclerx>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: C
- **Score**: 68
- **Open postings**: 215
- **Ghost share**: 0.535
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 37
- **Computed at**: 2026-11-15T07:52:55Z

## Trust

- **Level**: ok
- **Days open**: 65

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Lifecycle

- Event: open; At: 2026-11-15T10:14:20Z

## Liveness

- **Score**: 28
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.785
- **P room**: 0.36
- **Age days**: 65
- **Expected fill days**: 37
- **Reasons**: conf:2, win:tail, crowd:brand
- **Computed at**: 2026-11-15T12:34:43Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.