{"id":1115962,"url":"https://alion.io/job/eclerx-sr-operations-manager","title":"Sr. Operations Manager","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":68,"open_postings":133,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-02T14:07:47Z","employer_posted_date":"2025-12-02","last_verified_at":"2026-10-01T05:57:53Z","board_verified":true,"closed_at":null,"days_open":302,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":302},"description":"Key Responsibilities:\nOperational Leadership & Delivery Excellence\nLead the day-to-day management of Finance & Accounting operations (e.g., P2P, O2C, R2R, FP&A, ICFR compliance), ensuring consistent achievement of SLAs, KPIs, and quality standards.\nDevelop and execute operational strategies that align with client objectives, organizational goals, and process optimization initiatives.\nEnsure seamless coordination across functions such as transitions, quality, training, and automation to enable operational scalability and service consistency.\nAnticipate business and client needs, and proactively recommend solutions to improve cost efficiency, turnaround time, and control effectiveness.\nClient & Stakeholder Management\nServe as the primary operations point of contact for key client stakeholders, ensuring strategic alignment, issue resolution, and partnership growth.\nLead governance and performance review sessions with clients, presenting data-driven insights and improvement plans.\nBuild trusted relationships with clients by demonstrating operational transparency, domain expertise, and business acumen.\nPeople Leadership & Performance Management\nLead and develop a team of Process Managers and Assistant Managers, ensuring high engagement, capability building, and career development.\nSet clear performance objectives, monitor results, and drive accountability through regular coaching and performance reviews.\nFoster a culture of collaboration, operational discipline, and continuous learning within the team.\nProcess Excellence & Transformation\nDrive continuous improvement and transformation initiatives leveraging Lean, Six Sigma, and automation methodologies.\nIdentify and implement process standardization and digital enablement opportunities to improve efficiency and control.\nPartner with the Operations Head and Transformation teams to design, test, and roll out automation or analytics solutions.\nGovernance, Risk & Compliance\nEnsure compliance with client controls, company policies, and relevant statutory and regulatory requirements.\nOversee audit preparedness and remediation activities for the assigned accounts.\nMaintain strong internal control processes aligned with ICFR and SOX standards where applicable.\nQualifications:\n Education: Bachelor’s Degree in Accounting, Finance, Business Management, or related field (CPA or MBA preferred).\nExperience: Minimum 10 years of progressive experience in Finance & Accounting Operations, with at least 5 years in a senior leadership or process management role within a shared services or BPO environment.\n Functional Expertise:Deep understanding of end-to-end F&A processes (P2P, O2C, R2R, FP&A).\nStrong grasp of accounting principles, financial controls, and reporting standards.\nExperience in driving process automation, transformation, and digital enablement in finance operations.\n\nLeadership: Proven track record of leading large teams, managing multiple clients or business units, and developing high-potential talent.\nClient Management: Excellent stakeholder management and executive communication skills with experience in global client engagement.\nAnalytical Mindset: Strong problem-solving and analytical capabilities with data-driven decision-making.\n Tools & Systems: Proficient in ERP systems (SAP, Oracle, D365, Netsuite) and F&A automation or workflow tools.\nMust be willing to work night shift schedules (US hours) and during PH Holidays.\nMust be able to work at Alabang, Muntinlupa (hybrid setup).\nKey Attributes:\nStrategic thinker with strong financial acumen and operational discipline.\nResults-oriented, with a bias for action and continuous improvement.\nConfident communicator capable of influencing senior stakeholders.\nPassionate about building capable teams and delivering operational excellence.","description_format":"text","description_chars":3792,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-22T15:45:02Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.175,"p_room":0.28,"age_days":302,"expected_fill_days":37,"reasons":["conf:10","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eclerx-sr-operations-manager","json_url":"https://alion.io/job/eclerx-sr-operations-manager.json","meta":{"generated_at":"2026-10-01T12:48:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4276,"day_limit":5000,"remaining_today":724,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}