{"id":1115966,"url":"https://alion.io/job/eclerx-workforce-management-analyst","title":"Workforce Management Analyst","company":{"id":7203,"name":"eClerx","domain":"eclerx.com","url":"https://alion.io/company/eclerx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":73,"open_postings":132,"ghost_share":0.53,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-04T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fayetteville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":26000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-25T20:03:11Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-04T23:21:17Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":39},"description":"We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 16×7 environment.\nKey Responsibilities\nSupport on-floor staffing activity planning and real-time workforce management.\nPerform real-time monitoring to ensure adherence to schedules and SLAs.\nManage agent breaks and real-time resource availability on the operations floor.\nMonitor and help maintain key Workforce Management KPIs, including shrinkage and schedule adherence.\nCoordinate and communicate effectively with Operations Managers and Team Leads.\nProvide timely updates in internal systems and client tools.\nIdentify operational observations and ensure closed-loop communication with stakeholders.\nMeet process expectations with high-quality standards and a strong sense of ownership.\nRequired Skills & Competencies\nBasic to intermediate knowledge of workforce management and real-time operations.\nStrong analytical, problem-solving, and root cause analysis skills.\nAbility to quickly learn processes and adapt to ongoing business changes.\nProfessional conduct with clear verbal and written communication skills.\nWorking understanding of web technology and cable setup.\nHigh reliability in attendance, punctuality, and shift flexibility.\nAbility to work collaboratively while meeting defined timelines and service standards.\nProactive mindset with willingness to take responsibility beyond assigned tasks.\nQualifications & Experience\nHigh school diploma or equivalent work experience preferred.\nPrior experience in Workforce Management, RTM, or Customer Operations is an advantage.\nExperience supporting 16×7 operations preferred.\nProficient in Excel\nCompensation/Pay:\nStarting at $13.50/hr","description_format":"text","description_chars":1918,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-22T15:45:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 1","filings_12m":9,"filings_prev_12m":8,"green_card_filings_12m":1,"median_offered_wage_usd":147000,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.212,"p_room":0.35,"age_days":39,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":26000,"is_top_pay":false},"html_url":"https://alion.io/job/eclerx-workforce-management-analyst","json_url":"https://alion.io/job/eclerx-workforce-management-analyst.json","meta":{"generated_at":"2026-10-05T01:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1747,"day_limit":5000,"remaining_today":3253,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}