{"id":1738465,"url":"https://alion.io/job/eclipse-automation-it-support-specialist","title":"IT Support Specialist","company":{"id":2191350,"name":"Eclipse Automation","domain":"eclipseautomation.com","url":"https://alion.io/company/eclipseautomation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rock Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":1359},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T04:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-11T01:44:41Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Job Title: IT Support Specialist \nLocation: Rockhill, SC | On-site\nJob Type: Full-time\n\nGet to Know Us: \nEclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States and Hungary ensuring regional expertise and global strength.\n\nThe Position:\nReporting to the Manager IT – North America, the IT Specialist is responsible for the overall general maintenance of all Eclipse computer equipment and for the process of resolving identified technical problems that may exist within the company. The incumbent is also responsible for resolving or escalating Eclipse employee incidents throughout their lifecycle from submission/detection to fulfillment/resolution in a fast paced and busy environment, while delivering the Eclipse Vision and the Eclipse Entrepreneurial Culture.\n\nWhat You’ll Be Doing:\nTechnical:\nProvide first and second-level technical support to end users for hardware, software, printers, mobile devices, and business applications.\nRespond to support requests via ticketing system, email, phone, remote support, and in-person assistance while meeting established Service Level Agreements\nManage Microsoft Intune and Mobile Device Management (MDM) solutions for device enrollment, application deployment, compliance policies, and security configurations.\nDeploy, configure, and maintain Windows devices, Microsoft 365 services, and endpoint security solutions.\nInstall, configure, and troubleshoot desktops, laptops, printers, peripherals, and mobile devices.\nSupport Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.\nDiagnose and resolve email, authentication, and account access issues, including MFA and password resets.\nMonitor system health, security alerts, and endpoint compliance, escalating issues when necessary.\nPerform software installation, patch management, and operating system updates.\nDocument incidents, solutions, and technical procedures using the organization's ticketing system.\nAssist with IT asset management, inventory tracking, and lifecycle management of hardware and software.\nSupport onboarding and offboarding activities, including account provisioning, device setup, and access management.\nFollow IT security policies and best practices to protect organizational data and systems.\nCollaborate with vendors and other IT teams to resolve complex technical issues and implement new technologies.\nParticipate in IT projects, system upgrades, and infrastructure improvements.\nProvide after-hours support and participate in an on-call rotation for critical systems when required.\nMonitor server health, CPU, memory, storage, and system performance to ensure optimal availability\nSystems & Network:\nAssist Performing server patching, upgrades, monitoring, and preventive maintenance.\nSupport backup, restore, disaster recovery, and business continuity procedures\nTroubleshoot and resolve network connectivity issues, including wired and wireless networks, TCP/IP, DNS, DHCP, VPN, and internet access\nAdminister enterprise wireless networks\nMonitor network performance, bandwidth utilization, and availability using network monitoring tools\nManage network infrastructure upgrades, firmware updates, and lifecycle replacement of networking equipment.\nSupport network security initiatives, including Network Access Control (NAC), 802.1X authentication, certificate-based authentication, and secure wireless deployments\nAssist with cybersecurity initiatives by implementing security best practices, endpoint protection, email security, and vulnerability remediation.\n\nProject Execution:\nMaintain good corporate citizen role in support of the Eclipse corporate Vision\nWork requires professional written and verbal communication and interpersonal skills\nAdhere to all Health and Safety rules and procedures\nCompete other duties and projects as assigned\nMust be self-motivated and lead by example with a positive attitude and outlook\nTeam Player, Continuous Learning, Attention to Detail\nEnsure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code\nAdhere to the Eclipse Project Operating Policy\nEnsure scheduled milestones are met\nFoster the development of a culture reflective of the core values of the business\n\nWhat We’re Looking For:\nEducation:\nDiploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.\n\nExperience:\nExperience supporting Microsoft 365 and Microsoft Entra ID (Azure AD).\nExperience with Microsoft Intune, Mobile Device Management (MDM)\nWorking knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and VPNs\nExperience using backup and recovery solutions\nFamiliarity with PowerShell scripting and automation.\nExperience with ITSM/ticketing systems and asset management\nStrong troubleshooting and analytical skills.\nExcellent verbal and written communication skills.\nAbility to prioritize multiple tasks and work independently with minimal supervision.\nValid driver's license and ability to travel between company locations\n\nWhat We Offer:\nReimbursement for tuition and professional dues\n3 weeks of vacation and 3 paid personal days (to start)\nRRSP matching program\nFree snack program\nWhy Join Us:\nHere at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast-paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.\nOur teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name - to eclipse all others, inspiring and creating outcomes that change the world.\nEclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.\nAt Eclipse Automation, we believe in the power of human connection. We do not use AI in our hiring process; every application is personally reviewed by a member of our team to ensure each candidate receives careful consideration.\nThis publicly advertised job posting is for an existing vacancy. We are seeking a qualified candidate to join our team and assume the responsibilities of this role.\nEclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify . 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