{"id":2584511,"url":"https://alion.io/job/ecm-selection-technical-support-engineer-graduate-experienced","title":"Technical Support Engineer (Graduate / Experienced)","company":{"id":53991,"name":"ECM Selection","domain":"ecmselection.co.uk","url":"https://alion.io/company/ecm-selection","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":38000,"currency":"GBP","period":"year","gross":null,"usd_annual":49966},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T15:06:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you looking for a varied role that harnesses your interest in technology and natural inquisitiveness and people skills? This defence technology company has developed electro-optical sensor applications on top of a proprietary AI platform. They are looking for bright, capable people to join their technical support engineering team to help product deployment at their customer sites. This would include management of infrastructure, performance monitoring and troubleshooting technical issues.\nAptitude and attitude are key for success in this role, as technology will be novel and evolving.\nRequirements:\n1st in computer science, electronics, physics, maths or mechatronic engineering from a Russell Group university (this should be supported with A*/As at A-level in maths and physics).\nInterest in technology including AI and robotics through hobby projects or other extra-curricular activities.\nProject experience (ideally in industry) working on technical problems involving other stakeholders. Must evidence good communication skills.\nGood ability to prioritise projects through excellent organisational skills.\nCloud or Linux computer networking / monitoring experience (ideally AWS, Prometheus).\nDriving licence and ability to travel to client sites when required.\nSpecific technical training will be provided, and so interested candidates do need to evidence a background of high academic achievement and leadership qualities.\nThe role requires eligibility for security clearance, and would be fully onsite at offices just south of Cambridge. On offer is a good compensation package, but moreover the opportunity to launch your career with this growing start-up.\nKeywords: Cloud, Computer Networking, Linux, Technical Support, Problem Solving, Leadership, Communications, Security Clearance, Defence, Travel, Onsite\nPlease note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.\nRecommend for £250 - see www.ecmselection.co.uk/tell-a-friend for details.","description_format":"text","description_chars":2181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T03:24:13Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:14","agency","velocity","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":49966,"is_top_pay":false},"html_url":"https://alion.io/job/ecm-selection-technical-support-engineer-graduate-experienced","json_url":"https://alion.io/job/ecm-selection-technical-support-engineer-graduate-experienced.json","meta":{"generated_at":"2026-10-16T10:27:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53991},"rest":"https://alion.io/mcp/rest/get_company?id=53991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecm-selection-technical-support-engineer-graduate-experienced"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecm-selection-technical-support-engineer-graduate-experienced"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecm-selection-technical-support-engineer-graduate-experienced"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecm-selection-technical-support-engineer-graduate-experienced\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecm-selection-technical-support-engineer-graduate-experienced"}]}