{"id":1440689,"url":"https://alion.io/job/ecmc-group-student-loan-call-center-representative","title":"Student Loan Call Center Representative","company":{"id":1857870,"name":"ECMC Group","domain":"ecmcgroup.org","url":"https://alion.io/company/ecmcgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":546},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-22T01:33:36Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.\nJob Summary\nUnder supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.\nThis position is classified as hybrid and requires attendance in office, Monday - Wednesday in Minneapolis, MN.\nEssential Duties and Responsibilities\nMakes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.\nCommunicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.\nReceives predictive telephone dialer system transfers and handles them within required measures.\nMaintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.\nMaintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.\nUpdates loan status on system of record.\nParticipates in work group activities to solve problems or improve processes.\nPerforms other related duties as assigned.\nRequired Qualifications\nHigh School diploma or GED\n1+ year of office/business, clerical or customer service experience \nPreferred Qualifications\n1 year of call center experience\n1 year of financial industry experience, including student loans, collections and/or banking\nBilingual in Spanish and English\nThe hourly pay for this position is $20.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nECMC Group also provides a comprehensive benefits package:\nHealth & wellness benefits: Medical,dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.\nFinancial benefits: Generous401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.\nEducation benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. 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