Operational Risk & Fraud Manager

Career Opportunity: Operational Risk & Fraud Manager

Reports to: Head of Risk (Country Risk Manager)

Department: Risk Department

Location: Kigali, Rwanda

Application Deadline: October 30th, 2026, by 6:00PM

Office Location: Kigali Plot 314, Avenue de la Paix

About Ecobank

Ecobank is the leading pan-African banking group, operating in 34 African countries,with 4 representative offices outside Africa: Paris, London, Dubai, and Beijing. We are committed to driving financial integration and economic transformation through accessible, innovative, and inclusive banking solutions. In Rwanda, we play an essential role in enabling businesses to grow, trade, and thrive in a rapidly evolving economy.

Our Values - We RACE IT

Our culture is rooted in a shared set of values that define how we work, lead, and grow together:

• Respect: We treat others with dignity and listen actively.

• Accountability: We own our responsibilities and deliver on our promises.

• Customer Centricity: We put clients at the heart of every decision.

• Excellence: We strive for high performance and impactful results.

• Integrity: We do the right thing-always.

• Teamwork: We believe in collaboration across teams, countries, and cultures.

Together, we RACE IT - with courage, purpose, and a shared vision for a stronger Africa.

About the opportunity:

Ecobank Rwanda is seeking an Operational Risk & Fraud Manager to strengthen risk management and fraud prevention across the Bank.

The Operational Risk & Fraud Manager supports the Head of Risk in implementing the Bank's risk management framework and is responsible for identifying, assessing, monitoring and managing operational and fraud risks across the Bank. The role provides independent oversight and challenge to ensure that processes, systems, people and external factors are adequately managed and that the Bank maintains an effective control environment. The role also leads the Bank's fraud risk management framework, including fraud prevention, detection, investigation support, monitoring and reporting, and promotes a strong operational and fraud risk culture across the organization.

If you believe you have what it takes to uphold these standards and contribute meaningfully to our operational excellence, we encourage you to apply and become part of our dedicated team.

Key Responsibilities:

• Operational Risk Management Framework

• Implement and maintain the Bank's Operational Risk Management Framework in line with the Bank's Risk Appetite, Group standards and applicable regulatory requirements.
• Identify and assess operational risks arising from people, processes, systems and external events.
• Review and challenge business units' operational risk assessments and mitigation plans.
• Ensure that operational risk exposures remain within approved risk appetite and tolerance levels.
• Provide independent challenge to management on the adequacy and effectiveness of operational controls.
• Maintain the Operational Risk Register and monitor operational risk issues to ensure timely remediation and closure.

2. Fraud Risk Management

• Developand maintain the Bank's Fraud Risk Management Framework.
• Identify and assess actual and potential fraud risks across products, processes, channels and business units.
• Establish and monitor appropriate fraud risk indicators and thresholds.
• Analyse fraud incidents and emerging fraud trends to identify systemic weaknesses.
• Coordinate fraud prevention and detection initiatives with Operations, Compliance, IT, Information Security, Internal Audit and Business Units.
• Support the investigation and management of significant fraud incidents, while ensuring appropriate segregation of responsibilities.
• Ensure lessons learned from fraud cases are incorporated into controls and processes, and monitor implementation of fraud-related corrective actions.

3. Incident and Loss Management

• Maintain an effective process for reporting and recording operational and fraud incidents, and ensure material incidents are promptly escalated.
• Maintain the operational loss database and ensure completeness and accuracy of loss information.
• Distinguish between incidents, near misses, actual losses and fraud events.
• Analyse operational losses to identify trends, recurring events and areas of increased exposure, and conduct root-cause analysis of significant events.
• Track corrective and preventive actions arising from incidents through to closure.

4. Risk & Control Self-Assessment (RCSA)

• Coordinate the periodic RCSA exercise across all Bank functions.
• Review the quality and consistency of risk and control assessments, and challenge assessments where risks or controls are inadequately assessed.
• Ensure appropriate consideration of inherent risk, control effectiveness and residual risk.
• Monitor high-risk areas, track RCSA action plans and overdue issues, and ensure appropriate mitigation plans are in place.
• Provide management with an overall view of the Bank's operational risk profile.

5. Key Risk Indicators (KRIs)

• Develop and maintain appropriate operational and fraud key risk indicators.
• Monitor trends against approved thresholds and risk appetite, and escalate breaches and deteriorating trends to the appropriate governance forum.
• Ensure KRIs provide forward-looking information rather than simply reporting historical events.
• Recommend additional controls where indicators show increasing risk exposure.

6. New Products, Processes & Change

• Provide independent operational and fraud risk assessment and challenge new products, delivery channels and systems.
• Assess risks arising from major process changes, outsourcing arrangements, digital banking initiatives and significant technology implementations.
• Ensure appropriate controls are in place before launch or implementation.

7. New Products, Processes & Change

• Lead the review, development and initiation of Risk policies and procedures, ensuring they remain relevant, up to date and aligned with regulatory and Group requirements.
• Provide dedicated coordination and oversight of ECAP management, including monitoring action plans, tracking implementation and ensuring timely closure of outstanding issues.
• Promote a strong operational and fraud risk culture through awareness and training across the Bank.

8. Risk Reporting & Governance

• Prepare regular operational and fraud risk reports for the Management Risk Committee (BRCC), Board Risk Committee, Board of Directors and Group / Regional Risk functions.
• Report on fraud incidents, losses, trends and key vulnerabilities to senior management and relevant Board committees.
• Escalate significant operational and fraud risk matters, control weaknesses and risk appetite breaches to the Head of Risk.

Key relationships:

Internal:

• All departments

Who We’re Looking For:

Qualifications & Experience

• University degree, preferably in Accounting, Finance, Audit or a banking-related field.
• A master's degree in a related field would be an added advantage
• Relevant professional certification in risk, fraud or audit (e.g. ORM, ACCA/CPA) will be an added advantage.
• Minimum of 3 years' experience in operational risk, fraud risk, operations control, internal control, internal/External audit or risk management in a commercial bank or audit firm.
• Practical experience with RCSA, KRIs, incident and loss data management and fraud risk management will be an added advantage.

Skills

• Analytical skills / Problem solving.
• Attention to detail.
• Integrity and Discretion.
• Initiative/ Proactive.
• Ability to provide independent challenges.
• Resilience and Integrity.
• Interpersonal and stakeholder management skills.
• Communication (oral & written) and report writing.

Knowledge

• Banking laws and regulations, including National Bank of Rwanda requirements.
• Policies and procedures of the Bank.
• Banking Operations (Domestic & International Operations); digital banking channels and payment systems.
• Operational risk management (RCSA, KRIs, incident and loss data management).
• Fraud risk management, fraud prevention and detection.
• Internal control frameworks.
• Risk Management.
• Documentation & Reporting.

Personal Attributes

• Demonstrate high integrity

• Have a great sense of accountability and responsibility

• Confidentiality

What You’ll Get

• An inclusive and growth-driven workplace.

• Regional exposure and career development opportunities.

• Performance-based incentives and a supportive team culture.

• The chance to make a meaningful contribution to Rwanda’s corporate banking space.

To Apply

Submit your application by October 30th, 2026, by 6:00PM via our career portal.

Diversity, Equity & Inclusion Commitment

Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates. Women are strongly encouraged to apply. We ensure fair treatment and equal opportunity at every step of our recruitment process.

Recruitment Integrity

• Only shortlisted candidates will be contacted.

• Employment is conditional upon successful background checks and verification.

• All offers of employment are subject to satisfactory references.