{"id":3859767,"url":"https://alion.io/job/ecolab-business-process-analyst-servicenow","title":"Business process Analyst-ServiceNow","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":147,"ghost_share":0,"stale_share":0.755,"repost_share":0.007,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-06T08:45:32Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T18:44:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"ServiceNowSeniorBusiness Process Analyst-CSM, FSM, MCO, APO Focused\nKey Responsibilities\nJob Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities\nKey Responsibilities:\nAssistin the collection and documentation of business requirements.\n\nTranslate business needs into functional specifications and process flows\n\nIdentifygaps, inefficiencies, and opportunities for automation and optimization\n\nOwns HLD and LLD from functionalstandpointhowevershall not be limitedto only functionalaspectsaloneandmay extendfurthertobusinessknowledgealso.\n\nConduct research and analysis to support business decision-making.\n\nCollaborate with stakeholders toidentifyand define project requirements.\n\nSupport the development of project plans and timelines.\n\nAssistin the preparation of reports and presentations for management.\n\nParticipate in meetings and provide input on business processes and improvements.\n\nPerform other duties as assigned by the Senior Business Analyst or Manager.\n\nRecommend continuousimprovementsleveraging ServiceNow’s evolving capabilities.\n\nMinimumQualifications:\nBachelor’s degree in business administration, Information Technology, ora relatedfield.\n\n8+years of experience in a business analysis or related role.\n\nFamiliarity with ServiceNow configuration,basicsscripting,and integration capabilities.\n\nStrong functional experience inServicePortals/ESC,Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks\n\nGood Understanding onServiceNowfoundational data and data models for more than 2applications\n\nGood Understating of ServiceNow best practices.\n\nCSM experienceismusthave.\n\nMCO, APO, FSM experience is a plus\n\nSkills:\nGood in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes\n\nAbility to manage multiple tasks and priorities.\n\nBasic knowledge of data analysis and reporting.\n\nFamiliarity with project management software is a plus.\n\nStrong analytical and problem-solving skills.\n\nExcellent communication and interpersonal skills.\n\nProficiencyin Microsoft Office Suite (Word, Excel, PowerPoint).\n\nAbility to work independently and as part of a team.\n\nHighunderstanding of business analysis methodologies and tools.\n\nNice to Have\nCertificationITIL Expert or ITILv3/v4or\n\nCertifications onServiceNow CSA andBusiness Analystfrom otherinstitutions\n\nExperience supporting global enterprise environments.","description_format":"text","description_chars":2709,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Food Safety","Sterilization & Infection 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